I am a 95-year-old retired public practice CPA. I like all the features, especially the ability to bring forward information from the past year. I only have to update repeat items instead of having to enter everything. Some practitioners saw Block as a competitor. I thought they helped a lot of people that needed help that would not fit into our practice.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I've been using 2021 Software H&R Block Deluxe (with State) for many years. It's very easy to import information from the previous year which is very helpful as a safeguard to not forget an entry. The dialogs and entry forms are pretty straightforward but sometimes you have to do a little research for a non-standard situation. If you need to submit your return early then you make want to look elsewhere. The final tax forms and software aren't usually available until March. Updating the software is automatic and easy, but you'll have to wait for it. I like to get a rough draft of my taxes in January as soon as tax forms arrive, but have to wait for the State program to be available and the Federal program to be complete.