Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,239 Reviews)
Rating breakdown 149,239 reviews
5 Stars
97,752
4 Stars
28,049
3 Stars
10,432
2 Stars
5,403
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,780)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Fayz
Verified Purchase:Yes
I was charged twice for filling Ohio state return for one filing
Value
1
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Three Big Glitches This Time
on May 31, 2026
Posted by: 1040X in Arizona
from Arizona
I have used H&R Block for years with little difficulty. This year (Tax year 2025), I had a series of major glitches that I didn't see. The first one was that the software placed my wife's W-2 income from an employer into a "Business Profit or Loss" heading. I sent in the tax return to IRS. They just sent me a letter asking for back up on a Business Profit or Loss. I fired up the software and eventually found the error (which also led to an incorrect refund amount as well). When I attempted to correct it, the software balked. When I tried to do a 1040X, the software created identical columns. I dragged the old files to the trash so the software couldn't access it. I re-did the return. I can't make the software do the 1040X because the erroneous file is in the trash.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: foreign
from Malaysia
Verified Purchase:Yes
The program never succeed in downloading my brokerage data, thus requiring manual entry. The e filing did not work. I never found out what caused the IRS to reject the filing after multiple attrmpts. Filed paper in the end.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Federal Way, Washington
Verified Purchase:Yes
I have used this H&R Block software for many years and have always been satisfied with it.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Not a good experience.
on May 30, 2026
Posted by: jer91
from Idaho
Your tax software has incorrectly figured my federal and state taxes for two years in a row. Both state and federal returns were changed by the appropriate tax authority resulting in delays receiving my refunds. I will not be using your software again.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Leah0917
Verified Purchase:Yes
Even with the accuracy check ,it wasnt realized until I printed my return out. That even though I didn't claim my daughter as a dependant she was claimed under the EIC somehow. Now I have to turn around and do an amended return
Value
3
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible software (Deluxe) ever! No email support
on May 29, 2026
Posted by: CorralBoy26
from Austin, TX
Last week, we realized that our taxes had been filed using the incorrect 2024 tax form, rather than the proper 2025 form. Relying on your program’s assurance that everything was correct, we didn’t notice the error until after mailing the modified return on April 4, 2026. Upon discovering the mistake, we completely redid our taxes using the correct 2025 tax form and submitted them via e-File on May 28, 2026.
During this process, the e-filing system didn’t request any backup forms—even though all supporting documents were attached to the original, incorrect year. While we can copy and resend those documents, the e-filing didn’t prompt us for them, which added to the confusion. This situation has been very frustrating, especially considering our decades-long history with your software. Several errors appeared to originate from HR Block’s platform, rather than the forms themselves, which has made us reconsider using your service in the future.
Fortunately, we were eventually able to submit the correct return, and the 2025 form provided a significantly larger refund—reflecting the appropriate tax year. However, we are concerned because the IRS now has both the original 2024 submission and the newly filed 2025 return.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Software worked well for first, requesting an extension, then preparing my return and filing it successfully.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 29, 2026
Hello, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock