I found the software did not ask the correct questions to handle my small side business. It was only a few hundred dollars, but i still needed to include it on my return. The chat support offered no help either.
This is a great product, especially if your taxes aren't too complicated. Even with a small business, this product makes the process simple--just answer all the questions and you're done! Having done my taxes without software for years, now I always use tax software, and this product has been my go-to tax software for the last 5 years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I have used H&R Block software now for multiple years. My only problem has been one state form that has not been added so that I can file state electronically. 352 is the form.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast