Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Will not use this software again. No import from Merrill Lynch, state software does,not work without calling to obtain the download when it is supposed to be included and no year by year comparison.
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Very confusing this year
on April 9, 2026
Posted by: Drb5
from WI
Very confusing this year. Forms don't align with worksheets on a user friendly basis.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: R2 Huntsville
from Madison Al
Verified Purchase:Yes
I have bought and used the H&R Block software for about 10 years. I have always been pleased with how easy it is to use and how it guides me through the process. The ability to pull in prior years data and to download financial statements is another great touch. I’ll likely be a repeat customer - for my 11-12th year- for ‘26
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Marty50
from Amherst, NY
Verified Purchase:Yes
This is a quality software product, that I've been using for years. This year I had a serious computer malfunction just as I was about to file. I was able to easily download the program to a second computer (no extra charge) and since I use cloud storage, I could access my stored filing information with very little effort. Thanks for making that so easy. My only disappointment is that you still don't handle partnership taxation all that well. Maybe next year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Twpull53
from Barboursville WV/North Myrtle Beach SC
Verified Purchase:Yes
Purchased early online.There where the dig gets personal.Purchase price was offered less expensive later in the filing season Lesson learned don't purchase early be patient and take advantage of the saving.Not how you treat loyal customers ie repeat customers.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Deficient
from Minneapolis MN
Verified Purchase:Yes
The software is reasonably easy to use, but it was unable to e-file my state return electronically. My federal return was initially rejected for a simple typo, but once corrected, the federal return was accepted an e-file. However, the software was unable to e-file my state return because it was still linked to the original federal return. The system is flawed as the only solution was to paper file my return.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: VMR11
from MD
Verified Purchase:Yes
I saw a few issues :
Income Section
W-2 number 2 wrote over line 1 on the first W-2 .
It had problems recognizing under 1099-R line 1 = Line 16
W-2 number 2 wrote over line 1 on the first W-2 .
It had problems recognizing under 1099-R line 1 = Line 16
Pros: Easy to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Pat49
from Nashville TN
Verified Purchase:Yes
First time in over 10 years of using HRB tax software that I had a terrible experience with an obviously reported software glitch not fixed.
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock