Everything went fine, except when I tried to include 2 seperate 1098 forms. The software didn't add the amount of interest on both entries and just one entry's amount of interest paid was reported. I tried several ways to get the total to report, but they all didn't work. Just so happens that the amount of interest, if in total, did not matter toward the overall refund. So I filed my Federal and State taxes anyway. Next year, please correct this glich.
Fairly easy to use, but crashes frequently without saving work, so SAVE YOUR WORK OFTEN. Shows confusing data validation errors that aren't significant. Didn't transfer spouse's W2 name and address at file efile validation, so had to enter manually. Didn't calculate Colorado state sales tax refund correctly, so had to submit on state website. Don't use their Colo efile.
I've used this product for over a decade, and it has always been pretty good. This year, it has crashed numerous times, given me bad information, told me I was at a slightly elevated risk of being audited because I took an earned income credit. I did not take the EIC and wasn't eligible for it. It prompted me to review forms that needed nothing done to them, and was generally very shaky. I hope the return I just sent to the IRS is ok.
I used H&R Block tax software for years. In 2020, I was in a bad accident and lost my job while comatose. I still filed for 2020, since I worked a good portion of it. I did not work in 2021 due to injuries still healing, which I could not file a return for. I was nervous about getting it filed correctly this year, but it was incredibly easy to do, despite not filing the previous year. I really appreciate it being simple instead of a headache.