Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Retirement/Pension Subtraction calculation missing
on April 10, 2026
Posted by: LadSt
from Farmington Hills, MI
Verified Purchase:Yes
Worksheet 3.3 was not viewable in the Michigan Income Tax software. It was obviously used to calculate the amount on line 19 on 2025 Form 4884, but was not in the list of forms. This, and other similar worksheets to show how the amounts on lines 17 through 19 on 2025 Form 4884 were determined, need to be viewable. I had to go to the Michigan Income Tax website to view the instructions and the worksheets to run through the calculation myself in order to confirm that it was okay. Please add these worksheets to the Michigan State Forms section.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Milwaukee, WI
Verified Purchase:Yes
I have been using this software for as long as I can remember, and I have always been satisfied with the results. The Federal Income Tax calculation was very straightforward and easy to understand. I would give that software a 5-star rating. The reason for the overall reduction was one part of the Wisconsin state software. I found the section on the Retirement Income Subtraction to be confusing. We are told to make a choice about using this subtraction without an adequate understanding of when it should be elected. Instead of asking about the election at the beginning of the section, the software should have taken us through the possible subtractions to see if it should be elected. If use of the subtraction is warranted, the user should be told that the option should be elected. My confusion caused me to not take the subtraction, and at no time was I told that I had made a mistake. The Help in the software for using the Retirement Income Subtraction was almost non-existent and led me to file my return with a much higher taxable income. I was bothered by this outcome and subsequently did a significant amount of research on this topic outside of the H&R Block software. I discovered that I was definitely entitled to the subtraction and filed an amended return. The difference in my taxable income produced a tax savings of more than $2,000. After going through this aggravation, it is clear to me that better programming of this section of the return would have easily prevented my mistake.
Pros: Maximizes refund
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
Program does not carry some information from previous years. I have put a lot 1099 information, that is the same year. I also had to fill name and addresses of financial services that are in there every year.
Cons: Time consuming
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: MAW1
Verified Purchase:Yes
Overall I was pleased with the 2025 tax software, however, the one place that was frustrating was the Form 5329. I missed my required minimum IRA distribution and I didn't think the software did a good job of helping me through that.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
NEED LARGER FONTS
on April 10, 2026
Posted by: GRUMPY GRAND PA
from Kentucky
I LIKE THE PROGRAM, BUT AFTER DOING TAXES FOR 67 YEARS I AM HAVING SOME DIFFICULTY READING INSTRUCTIONS. THE FONTS BEING LRGER WOULD BE A GREAT HELP.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: IM Anonymous
from NH
Verified Purchase:Yes
I liked format of previous products better. No “SAVE” at top of page harder to go back and review and correct multiple 1099-Div entries. Why do you combine Dividends with Capital gains??—very confusing, and makes me wonder if you did calculations correctly.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Los Angeles
Verified Purchase:Yes
This is the 4th year that I've used their software. It has worked well for me.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fort Collins, CO
Verified Purchase:Yes
The product is always great. The only problem I had was the code for E filing did not work, tried it twice but it still did not work. Had to pay extra for this. I believe this is from the outside company I used, so I will not us them in the future.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock