I had trouble when I forgot an item I needed to put in, the day after I had inputted all my data. I tried to go in and insert the data but when I hit enter, the program would not retain my added information. I tried calling your help desk but no one could help me because I couldn't talk to a human being it was just your robot. After that I had to just erase my entire input,and start over again like putting it in the first time. NOT HAPPY!! I have used your program many years now and never experienced this issue before.
Very thorough, accurate and helpful at a reasonable price. I have used for several years. Very easy to complete, provids answers to questions I'm unsure of. Highly recommend.
Simple and thorough state and federal filing programs. I was especially pleased when I called with a question about printing: got through immediately and got the help I needed.
Pros: Easy to prepare, Easy to import documents, Fast
When I tried to file, there was an updated needed. The update was scheduled for a week away so I had to wait a week to file with this program. When I logged in a week later to file, my code would t work and I had to call customer support. Very inconvenient.