Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,278 Reviews)
Rating breakdown 149,278 reviews
5 Stars
97,771
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,666 out of
61,807)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
Some confusion, but otherwise excellent.
on March 17, 2023
Posted by: Lamarr W
from Lincoln County, WA
I am a retired US soldier with a small VA disability monthly disbursement. This is non taxable income but I was unable to locate that specifically in the HRB documents in the online 1040. Also, in the State/Local sales tax section it asks for non-taxable income. A reasonable request considering where it was requested but, again, no specific VA compensation mentioned nor referred to. I was finally able to get a yes answer from the VA website that the income was non taxable, but it took about two hours of being handed from one dept. to another and made the completion of my 1040 a longer task than necessary. Might I suggest that you include specific reference to VA disability pay in the Q&A segments of your online directions? Thanks!!
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Mikrosil
from Ft Myers Florida
Verified Purchase:Yes
Deluxe was easy to follow and data entry was simple
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: MarjiG
from Santa Clara County CA
Verified Purchase:Yes
First & foremost, for the first time ever in using H&R Block for several years, the IRS rejected the efiled return. Why? Because of a bug in H&R Block efile software! Return was submitted 3/12 & I wasn't notified of rejection by H&R Block until 3/17, thereby delaying my refund an extra 5 days.
Second & noticeably even more frustrating was the experience of doing CA return for the first time, since moving from FL to CA last year. H&R Block offers absolutely NO support in the software for determining how to enter values such as interest and dividends taxable in CA. It imports values from federal return & indicates they've been updated based on "California law" then expects you to figure out where the value (which is NOT a straight match to any one value in the federal return) came from in order to assess it for how much is taxable in CA. There's nowhere to click to determine how H&R Block came up with the value. This happened on several screens. I "think" I finally figured out what values made up H&R Block's numbers after spending a ridiculous amount of time with it. At this point, I'm afraid to submit my CA return.
Third, referring back to the rejection of federal return, instructions are to update the program so that I can re-efile. However, I've been waiting 45 minutes for H&R Block Updater which gives me message "Waiting on the program to quit..." & isn't going anywhere. I tried closing the return, reopening & requesting update again but still waiting on program to quit.
Doesn't look like I'll be using this software next year...
Second & noticeably even more frustrating was the experience of doing CA return for the first time, since moving from FL to CA last year. H&R Block offers absolutely NO support in the software for determining how to enter values such as interest and dividends taxable in CA. It imports values from federal return & indicates they've been updated based on "California law" then expects you to figure out where the value (which is NOT a straight match to any one value in the federal return) came from in order to assess it for how much is taxable in CA. There's nowhere to click to determine how H&R Block came up with the value. This happened on several screens. I "think" I finally figured out what values made up H&R Block's numbers after spending a ridiculous amount of time with it. At this point, I'm afraid to submit my CA return.
Third, referring back to the rejection of federal return, instructions are to update the program so that I can re-efile. However, I've been waiting 45 minutes for H&R Block Updater which gives me message "Waiting on the program to quit..." & isn't going anywhere. I tried closing the return, reopening & requesting update again but still waiting on program to quit.
Doesn't look like I'll be using this software next year...
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Simple and straight forward, plus in person support if contacted by the IRS.
Importing information is a great feature
Importing information is a great feature
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Jim Bell
from West Virginia
Verified Purchase:Yes
For 4 consecutive years I have not been able to e-file my federal return. Everything is verified, previous year AGI, assigned pin and everything else. After 4 years I can't rely on HRB to provide a product that will allow me to file electronically.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Momsaysyes
from Southport, NC
Verified Purchase:Yes
I’ve been using HRB software since it came out. We’ll worth the money.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
1
Over charged 2021 taxes filing fee,not refunded
on March 17, 2023
Posted by: Anonymous
from Elizabeth, nj
Verified Purchase:Yes
I'm still waiting for the 2021 filling fee refund of $31 that I was over charged when filling my federal and state back in February 2021.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: LongTimeSatisfiedUser
from NE Florida
Verified Purchase:Yes
Software worked very well and saved me tons of time. I recommend it to friends and family. Software is easy to follow, accurate and reasonably priced.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock