Last year your software made an error on my state taxes, got a letter that stated I owed hundreds which I ended up paying. I sent you a letter because of "your guarantee" but never got any reply. Real professionals no one ever said! Crickets was my answer when I wrote a letter per your exact policy! Shame is I have been using this software for over 10 years!!!!!!
Not bad for importing last year and entering this years but couldn’t file until March 17 th. Because of the updates. Even my daughter’s return which is as simple as it gets. I didn’t even get my free state. I ended up overriding the program and mailing it. I have used H&M’s for 10+ years. Very, very disappointed. Will not use them next year.
I/ve used H&R Block software for five years now and have never had an issue with it. I find the product easy to use, accurate and fast. Done in under an hour every time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
It works like it’s supposed to. Looks identical to previous years so honestly price should be dropping because there are NO new features to help you. And prices just keep going up so that’s the bad.