The H&R Block federal program is fine and I would recommend it. But the state program (Arizona in my case) has for years lacked important and commonly used forms so that it is impossible to file the state return electronically. This year it was only one missing form (it has been several missing forms in years past), but it means users have to locate the applicable state forms on the internet, fill them out, print them out and then mail in the state return.
Also, the filing instructions that print out from the program erroneously instructed me to locate a particular form despite the fact that I discovered (after the fact) that the program had already printed out that particular form. A small error, but just another annoyance with this program.
The install went smoothly, the screen prompts were similar to a virtual interview, and the filing was complete. The e-mail verifications of the acceptance of the return provide peace of mind, thanks.
Clunky, felt like a 1990s computer software with the look and feel. Past online version were far more user friendly - I found this more confusing to use compared to previous years. I don't like that you have to commitment to a package and can't upgrade as you are completing your return, feels predatory, as a way to make people purchase twice who don't understand what they need.
SUPER EASY to use! Intuitive question and answer format that does all the “hard work” for you. Just answer the easily understandable questions and the software completes all the necessary tax forms. Line-by-line help available if you need it.