Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Jdux
from Phila
Verified Purchase:Yes
This year's program was as good as expected. Last year was different. For some reason, I ended up getting some web based system that didn't store anything on my pc. I was unable to transfer last year's info into this year's package.
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Milkman1
from Tn
Verified Purchase:Yes
So far seems glitchy. The information entered from last year was a little scrambled, and then every time I would go in and out of the software from the last time information would be changed.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CINDYACCOUNTANT
Verified Purchase:Yes
I HAVE ALWAYS BEEN A BIG FAN OF YOUR SOFTWARE. THIS YEAR I EXPERIENCED AN ISSUE WHERE I COULD NOT DETERMINE WHERE A NUMBER ON THE RETURN HAD BEEN GENERATED. I KNEW WHAT THE NUMBER SHOULD BE BUT I COULD NOT MAP IT FROM MY DOCUMENTS. I WAITED OVER 5 DAYS TO GET SOMEONE WHO TOLD ME TO DOWNLOAD THE RETURN. I COULD NOT DO THAT. WHY CAN'T YOU JUST LET ME KNOW WHERE THE NUMBER WAS GENERATED.
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Midlothian, VA
Verified Purchase:Yes
there is a problem with the software I have, If I update it the files will not open. The verison I have and used to send federal tax is before the 3/16/26 update, I know nobody (H&R Block)will do anything about this. and I can't be the only one to have this problem.
Thanks
Thanks
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Dig776
Verified Purchase:Yes
I was skeptical at first since I always used turbo tax, but it was easy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sreve
from Nashua, NH
Verified Purchase:Yes
Software was easy to use. There were sometimes I had a question but was able to use the help function. The only problem was the help function used Microsoft Edge and would sign me up for Microsoft Rewards and install an icon on my desktop each time I used it. If H&R Block switches to a web app with a good browser it would be a great software
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
on April 11, 2026
Posted by: JimCye
from CA
Got lost navigating to edit fixes directed by interview, as some buttons and titles directed to don't exist. When "continue to list required Fixes and Data clearance, more instructions needed how to get to the edit window.
Also, the Ai help window is way too large covering 80% of the screen making unable to see working copy issues needing help.
Also, the Ai help window is way too large covering 80% of the screen making unable to see working copy issues needing help.
Pros: Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DirtyDave
from VA
Verified Purchase:Yes
Overall happy with the product especially when used year after year. Only 4 stars because it doesn't really improve year to year.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock