Easy to use, providing help with most topics and making e-filing easy. Occasionally there is a topic for which quick help is missing. The program seems quite trustworthy.
The federal worked fine but I was unable to download the state software (Ohio). Ohio was not an option on the menu. Customer Service gave me a new download after I uninstalled and deleted original copy of software. Same issue. I gave up and did state online with excellent. state provided tools.
While you do get the federal and state software, its very misleading that you do not get any e-files included for your state without paying more. But it does include 5 federal e-files
I have had great results over the years with this prodect. But this year It didn't download information from my last year's return so I had to enter everything manually.