I have used other tax software in the past but of all the tax software I have used this is the easiest to understand and use. All questions were answered quickly, accurately and most importantly understandably. This is the software I will continue to use every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
It worked just fine until submitting to IRS. Kept reporting stare needed an update, however was able to charge my credit card 11 times for the state return. After two calls, and hours on Help Desk finally resolved that I needed to re-enter the entire return on the new copy of software I loaded. It worked, but took my entire morning to complete about six hours. Not fun.
Not any better than another program I used for years. And what is disappointing, I believe H&R software used to have free TAX ( not product) support, which is now available for HUGE extra bucks! I wish I knew it earlier so that could switch to another tax software.
I have used this software for many years and I like it a lot. This year was by far the worst year I have ever had using HFR Block. It seems they changed several things and now it is very difficult to use. When you “open form”, it used to show the IRS form like the 1040, let’s say. Now it shows a computer form and makes it very hard for me to find the information I needed. When you’re finished and try to print the form on an IMac, it becomes pure hell. The page would be all messed up and cut the page in half not showing the right half of the page. I contacted customer support three times before I could get it printed. Then when I saved the return at the end, the saved copy was in the what I will call the computer form and was 53 pages. My entire return was only 3 pages of the IRS forms. Would you really need to to print 53 pages instead of 3?