I couldn't get my retirement deduction to flow into my state form so I got on an online chat for assistance. The first person told me to call the IRS. I called my state (not the IRS) and they confirmed I was owed a deduction. I started another chat and the person admitted they had no idea how to make the software work and suggested I complete my state tax forms by hand.
H&R Block's tax preparation softwareis only marginally better than Intuit's truly dreadful product. What started off as a hacky workaround the the IRS' onerous tax filing forms has grown into an industry that openly opposes and spends money lobbying against actually fixing the problem by simplifying the process and/or mandating IRS-provided tools for free.
I loathe this product and the company but am compelled to use it out of expedience and my perception that Intuit is marginally worse.
After a return is saved is time-consuming to amend specific numbers entered during the interview. Often it is impossible to change numbers on specific forms.