Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: pos22
from OREGON
Verified Purchase:Yes
have used HR for several years; unable to after purchasing. Encountered several problems. I don’t know the reasons. I’m disappointed in myself and naturally blame the program. I’m purchasing brand “X” to attempt finishing my Taxes.!!
Cons: Time consuming
Value
1
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking the time to provide a rating! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Posted by: Jun I
Verified Purchase:Yes
Met my expectation. Been using this app since 2010.
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Validation problems
on April 11, 2026
Posted by: Ronron25
from Shady Shores, TX
I have used H&R Block software for 10 years In that time I have always had problems with Royalties. This year was no exception. The data is in the file, It shows on the return correctly and I believe the taxes are correct but I get hard errors in the validation step, and instructions to go back through the interview, which I did several times. Completely deleted, re-added to no avail still same errors. Finally submitted with errors and it was immediately accepted. The second set or errors dealt with uploaded financial data The software wants you to go through every transaction line by line and validate. Not just the total. So I did that. The soft errors still showed up, 216 lines. Again, I wasted a lot of time trying to eliminate these errors but could not. They did not affect the filing.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sburry
from Indiana
Verified Purchase:Yes
Have used this software for several years. Easy to use and thorough.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ShaLaj
from highlands ranch colorado
Verified Purchase:Yes
federal kept rejecting - went to turbo tax and it accepted and refund was 500 higher
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DUBLD
Verified Purchase:Yes
THE PROCESS WENT PRETTY WELL, BUT I PREFER THE PRIOR APPROACH WHERE ALL THE WORK IS DONE ON MY LAPTOP AND THEN UPLOADED.
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
No confirmation without credit card re-entry?
on April 11, 2026
Posted by: KoriKthia
from Stamford, CT
It was great until I needed confirmation of my filing. I couldn't get it. I checked that my credit card was charged, it was. the AI assist was zero help. It is the Saturday before the 15th, yet live assist is not available. The online help says I must go through filing process again, where, at the end it will tell me it has already been filed, yet it wants my credit card again....REALLY?
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Highlands NC
Verified Purchase:Yes
I lost my prior year AGI and struggled to efile federal. H&R Block was no help at all
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock