I am finding more and more financial questions not explained well and creating problems in trying to guess through it without being able to solve without talking to a hu BUT I will give them points on having a human there to talk to. I’ve been using this for probably 20 years and the last two seemed to have more issues I had to chase down info for.
2022 The Worst Ever, not even when reaching out to live support were they equipped to address concerns or identify "where you were " in the program. Then to top it off, nowhere was it mentioned until the very end to utilize the State piece of the program would require additional monies as a service fee. Good riddens