Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
Ease of use
on March 7, 2024
Posted by: WMRS
I have used H & R Block software for many years now and as always.it is so easy to use. I feel very confident my taxes are done accurately.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 8, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Financial Institution Import Issues last 2 years.
on March 7, 2024
Posted by: booboo22
from Barrow, AK
Been using the product since it came out and the last two years it's had issues importing data from certain financial institutions. Turbotax seamlessly imports the data so I've been transitioning to them this year. I do however like the HR Block program better as it's more intuitive with the interview format. Very user friendly program; just need to fix their import issues. "Numbers" were the same as Turbotax when filing so no issues there. Only an average rating because of import issues that haven't been fixed yet.
Pros: Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, March 8, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Could be better
on March 7, 2024
Posted by: Okaysystem
Bought it an liked it but I my return was rejected which was fine and I got it fixed but it charged my card every freaking time I went to resend it! Please fix this asap
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Lack of Form
on March 7, 2024
Posted by: SaulSi
from Tucson AZ
For Arizona returns you need to include Form 348.
Also there is a mistake in your included Form 301. On Line 20 the maximum allowable should be 652, rather than your software cutoff of 320, which was the 2022 max.
Also there is a mistake in your included Form 301. On Line 20 the maximum allowable should be 652, rather than your software cutoff of 320, which was the 2022 max.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 7, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
HR Block not living up to expectations.
on March 7, 2024
Posted by: Mike Vall
from Haverhill, MA
I have downloaded version of HR Block...I been using the Deluxe download version for over 10 years. This year after completing my return; the software denied processing my e-file because form 7206 (new form Re: LTC deduction) was included. The message said to print and mail (my over 30 pages of tax return.) Ridiculous! I had to remove the form 7206 (missed $510 refund) and will need an amendment to recover the amount. Past two years ...issues with Fidelity download errors seem unresolved. I'm thinking there are other ways to e-file. Wouldn't you.
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Hard to do imports from Schwab-
on March 7, 2024
Posted by: Steve from Valrico
Spent way too much time getting it to import from investments.! of them took about ten tries.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Good value for your money. And easy to use!
on March 7, 2024
Posted by: Soro
from Washington Metro Area
Well structured. Easy interface. Good value for your money. The tabs could be larger and in darker contrast to see. Sometimes you forget where you are. An autosave feature would be great. Overall = 5/5
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 7, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Just One Glitch!
on March 7, 2024
Posted by: Papa52
from New York
For the past two years the program stated that our drivers license numbers didn’t match on our forms. We checked as usual and they were correct despite the program saying differently. Both times we filed electronically and returns were immediately accepted by federal and state. Other than that problem it was easy!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 7, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock