Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
The software is terrible
on March 9, 2024
Posted by: Bf in VA
from Virginia
For over a month I've waited on updates and when I finally filed my return it was rejected due to a software issue which H & R Block won't correct and issue an update for another 8 days. This is maddening. If you had flawed and incomplete software, why did you sell it to customers??? I won't use H & R software again
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
OK program, not as good as bfore
on March 9, 2024
Posted by: bas123
from FL
several glitches made this years program problematic. instructions on several action were vague, did not automatically correct for senor deduction & kept locking up when trying to submit to IRS
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Font size really small on Win11
on March 8, 2024
Posted by: dt99
from Boston, MA
It's a good product, but font size is really small. Adjusting Win11 setting's font size only makes the menu font size larger, but the font size of the main content is still small. Because of this, I removed two stars. I'm hoping this will get the company's attention.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product and value
on March 8, 2024
Posted by: Danno99
from TX
Super simple to use with automation to pulll down financial documents and W2s.. Easy to use and straightforward. Overall great product.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 10, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Misleading accuracy check
on March 8, 2024
Posted by: Kenneth Mekoy
from AL
The program required me to find my last year's return to get last year's AGI which was already on my computer. The program should have been able to import this information.
The accuracy check tole me to provide 1099-R state ID number when in fact the problem was something else. The program also attempted to have me fill out a for dealing with farm equipment that did not apply to me. It was a nightmare trying to remove this form. I still don't know if it is corrected.
This product has problems but it is the best I have found for the price.
The accuracy check tole me to provide 1099-R state ID number when in fact the problem was something else. The program also attempted to have me fill out a for dealing with farm equipment that did not apply to me. It was a nightmare trying to remove this form. I still don't know if it is corrected.
This product has problems but it is the best I have found for the price.
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Okay except for the downloading from Fidelity and
on March 8, 2024
Posted by: Al the siddiq
from Maryland
Why was I charged for emailing my federal return. II expected to pay for the state return but not the federal return.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 10, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Quality Control in 2023 was not good
on March 8, 2024
Posted by: Joe Super
from Florida
I bought my HR Block SW this year and marked my 28th year using the software that was originally called, "Tax Cut". I have enjoyed the SW, but this year, I was very disappointed in the quality control of the forms needed to file. First I was delayed for 2-3 weeks with issues in the form for showing Medical Insurance Verification of Market Place allowances. Next, I was further delayed for several weeks with the issues from the Home Energy credit forms. Both of these forms stopped my ability to electronically send my return to the IRS.
I was originally set to complete my return in January. The delays I received were reported to me in the SW. It was particularly frustrating when they were not provided as a delay at the same time, but only after one was resolved was I informed that there would be further delays for the Block developers to make changes.
The end result was that I only received acceptable forms to file on March 1, 2024. So, my sizable refund was delayed for approximately 5-6 weeks. I think I was more frustrated with the projected weeks of the forms being completed and then when I did updates on the the dates provided that they pushed it out an additional week or two.
I will still continue to purchase Block SW, but if delayed like this next year, I may have to consider a competitor. Come on Block,,, step it up and keep your loyal customers.
I was originally set to complete my return in January. The delays I received were reported to me in the SW. It was particularly frustrating when they were not provided as a delay at the same time, but only after one was resolved was I informed that there would be further delays for the Block developers to make changes.
The end result was that I only received acceptable forms to file on March 1, 2024. So, my sizable refund was delayed for approximately 5-6 weeks. I think I was more frustrated with the projected weeks of the forms being completed and then when I did updates on the the dates provided that they pushed it out an additional week or two.
I will still continue to purchase Block SW, but if delayed like this next year, I may have to consider a competitor. Come on Block,,, step it up and keep your loyal customers.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Long time user
on March 7, 2024
Posted by: RichS45
from Illinois
I’ve used H&R Block Deluxe & State software for number of years and have always found the program to easy to use and I highly recommend it. I have a couple specific comments. Each year I do our own and several family members taxes. While entering information I use a dummy social security number and drivers license number until I’m ready to actually e-file the return. While the change in SS number carries through to the state return, changing the drivers license does not carry to the state return (I make the change directly in the form). Also, I have several family members living in Colorado and I noticed printing of the state acceptance form does not include the date and submission ID.
Again, I highly recommend this product.
Again, I highly recommend this product.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 8, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock