Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
General Feature
on March 10, 2024
Posted by: Cuong
from NJ
This product is easy to use and user friendly. However, to improve the readability; it would be perfect if H&R: Provide a Font Size increase-button, or a Tab to increase the Font size instantly for Senior users.
Thank You.
Thank You.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 11, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Only found one problem
on March 10, 2024
Posted by: Joy17
from Lewes, DE
I made a "QCD" -Qualified Charitable Contribution in 2023. Your programs asks if I did. I answered yes and gave the amount... when I looked at my final return copy, it shows "QCD" on the IRA line but not the amount. I called and was told I could override and put in the amount and she told me how to do it BUT when I went to e-file, I was told by your instructions that I couldn't override and had to take the number out! My return is correct. My IRA distribution is reduced by the amount of the QCD but it doesn't show the amount anywhere.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 11, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Consistent Quality and Ease of Use
on March 10, 2024
Posted by: Jdave
from Springfield, MO
I have used this product for decades, since the time that it was called "Taxcut." I have never had a problem with it. I most appreciate the fact that I can open the program every year without ever having to deal with someone else's idea of "new and improved."
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 11, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
User friendly
on March 10, 2024
Posted by: High5
from Ny
I'm not good with new tech. This program guides you and shows you of any errors.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 10, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
I trust TaxCut to ensure that I am 100% correct
on March 10, 2024
Posted by: Husky5221
from College Station TX
Practically every step in the software has a tutorial for any items that come up. You are able to determine without a doubt whether or not it applies to your situation. The “reality” check at the end of process is another safeguard against audits.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 10, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Crash, crash, crash
on March 9, 2024
Posted by: Greyfox47
from Erie, CO
The title says it all. I received a 1099-B that had 770 transactions. As I verified each transaction, the software crashed 3 times. I finally resorted to saving the file every 4 or 5 transactions just to be safe, since I got tired of having to reverify transactions made after the last auto save that were lost do to the crash. I also had issues with importing my investment data using the import function. It took multiple times before all was included. Other than that, the software performed reasonably well. However, I would only recommend to friends with more modest investment transaction quantities.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
ANOTHER year of botched installer/updaters
on March 9, 2024
Posted by: SteveHatesTaxes
from Colorado
I've purchsed H&R/Bl Deluxe for 10 years. I continue to find it preferable to T/Tax. I also refuse to file "in the cloud", online, etc - I insist that my filing and info be stored on my own computer...at least until I find a company that cares enough about data security to offer ABSOLUTE safety of said info. Maybe if the Board of Directors kept their personal/financial info in the SAME database mine (and 10's of millions of others) was in, they'd concern themselves with security.
Installing the yearly program varies - most years it's pretty simple to achieve.
What DOESN'T work - and NEVER HAS - is the updating, which is invariably necessitated by the endless bickering over tax law that makes it impossible for ANY tax-software company to write/sell a completely accurate version, right up to tax day. EVERY SINGLE TIME I start the program, I am offered the SAME update, to which I agree to install. It attempts it, starts up the program...but has NEVER ONCE IN TEN YEARS actually updated the program - in EVERY SINGLE CASE, I've had to locate, download, and manually install the update before I'm allowed to e-file. This is a COLOSSAL FAIL.
Importing financial information from where my investments are based is also an ENORMOUS plus, as it's invariably quite extensive and would take many hours to do. Unfortunately, finding/accessing/importing it is often challenging, despite my being attached to major/mainstream investment companies like Morgan Stanley et al.; and also requires hours of review to ensure accuracy, which should NOT be necessary considering it's electronically transferred directly from the companies to the software.
I find the "interview" process to be comparatively painless, accurate, and thorough, as is the ability to view & print forms. The e-file process is also straightforward.
Installing the yearly program varies - most years it's pretty simple to achieve.
What DOESN'T work - and NEVER HAS - is the updating, which is invariably necessitated by the endless bickering over tax law that makes it impossible for ANY tax-software company to write/sell a completely accurate version, right up to tax day. EVERY SINGLE TIME I start the program, I am offered the SAME update, to which I agree to install. It attempts it, starts up the program...but has NEVER ONCE IN TEN YEARS actually updated the program - in EVERY SINGLE CASE, I've had to locate, download, and manually install the update before I'm allowed to e-file. This is a COLOSSAL FAIL.
Importing financial information from where my investments are based is also an ENORMOUS plus, as it's invariably quite extensive and would take many hours to do. Unfortunately, finding/accessing/importing it is often challenging, despite my being attached to major/mainstream investment companies like Morgan Stanley et al.; and also requires hours of review to ensure accuracy, which should NOT be necessary considering it's electronically transferred directly from the companies to the software.
I find the "interview" process to be comparatively painless, accurate, and thorough, as is the ability to view & print forms. The e-file process is also straightforward.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Still can't get Michigan tax correct
on March 9, 2024
Posted by: ROG529
from Iron Mountain
In a 2/22/24 Freepress article the H&R spokesman claimed the software was corrected to capture the new law ontaxing pensions. But today 3/9/24 I was unable to get the software to give the proper deduction for my 97 year old mother-in-law. Her tax calculation should not have been effected by the new law.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock