Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Forced me to purchase a new laptop!!!
on March 16, 2024
Posted by: Buyer Beware OS required
This would not load to my laptop and the technical help desk did not have a solution. I am certain I am not the only person whose 2012 laptop was still working perfectly well. Why deliver a software that is not backward compatible? Must be some agreement between Intuit and Apple??? Since there is no other product out there - Intuit also owns Turbo Tax - I was forced into a new laptop. Horrible way to do business. Sorry but all good features are overridden by this horrible aspect of my experience. Don’t worry, your 2014 computers go next. I asked.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Lost a long time customer
on March 15, 2024
Posted by: TurboTax 4 Lyfe
from US
I’ve been purchasing HR block software for over 10 years. The quality has declined. This years software requires weekly updates only for the forms to not be ready in the expected date. I started in return in Jan, the EV form was expected 2/9. Then changed to 2/16, then 3/8, 3/14, 3/22. Week after week a date listed and isn’t met. We finally were able to “file” on 3/8 for the return to be rejected. Updating on 3/14 with another notice for 3/22 is the last straw for us. We filed with Trubotax received the same refund. Filed and accept same day. TurboTax now has a new loyal customer.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
H&R Block 2023 Review
on March 14, 2024
Posted by: frk1954
from Palmyra, PA
This was the 2nd year I used your tax software. I was disappointed this year as I had to wait till now to file my return to get a refund because of forms not being ready. I never had to wait when using Turbo Tax in the past. I hope this was a exception year but if this is the norm now I will be returning to Turbo Tax
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, March 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
The program is archaic
on March 14, 2024
Posted by: Program is not friendly
Will not buy this program again. It charged me 3 times for the same state return.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Glitches in Filing
on March 14, 2024
Posted by: GML1
from Matawan, NJ
Had problems filing this year. The program indicated that I needed to correct the drivers license numbers for both me and my wife. They were correct, but I did them again. The program said they were still not correct. I submitted the returns anyway. Then the returns were rejected by the Federal Govt. because the 2022 AGI supplied by H&R was incorrect. I overroad it with the one from my printed 2022 return and refiled. It was accepted by the Feds. I think I was forced to pay you again to refile the State return that was held up because the Fed return was not accepted the first time.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, March 17, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Purchased Deluxe & State. Had to pay for state
on March 14, 2024
Posted by: DWCR
from Utah
I really liked the software. The activation code appeared to be automatically saved into the Federal software. However, it did not do so in the State Software, or I didn't initialize it correctly. I ended up paying for submitting the state tax submission.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 17, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
the worst product I have purchased
on March 14, 2024
Posted by: roy018
I paid something for E-file using H&R block but the e-file was rejected due to an error of the software.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Many years
on March 13, 2024
Posted by: Gorch
from Wisconsin
I have used H&RBlock for many years. My only complaint is: If I want to print just a 1040 copy, it prints many pages that are not needed because there is nothing on them. BIG WASTE of paper and expensive ink.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 14, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock