Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Glitchy
on March 17, 2024
Posted by: Ruined Sunday
from Erie County PA
I've not had many issues with the program in previous editions, but this year's was a frustrating experience. It recorded my W2 income twice, which caused problems later as it underwent the verification review process. It also appeared to skip my banking info entirely regarding payment/refund info. Only after I closed the program and redid or verified everything again did it work properly (hopefully). This year's edition is pretty dang frustrating overall.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Updater issues
on March 17, 2024
Posted by: Me34257
from Nebraska
Extremely disappointed in the software updates. I have an iMac and neither the federal or state program updates would install. I finally had to close the program and search for the 2023 federal software updates and install, close the program again and search for 2023 state updates for Mac, download and install. The program would not allow me to efile until I had completed
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
tx 23
on March 17, 2024
Posted by: imbh 23
from FL
Have used HR tax software for years---generally very good ---this year had issues importing last years info?? and help was and still hard to get??
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent but can't e-file Colorado State returns
on March 16, 2024
Posted by: John23rd
from Fort Collins, CO
I have used this product many years and have always rated it a 5. This year however, I have to lower the rating to a 4. Why? This year I was not able to e-file my Colorado State return because I had a child care credit donation. Note that other tax software products allow for filing and submitting the required Form 1317 via the internet. In fact, Colorado even set up a form submission routine for those who e-file that links the required form up with the submitted return. I don't understand why H&R Block has not built this into their software. I'm hoping you make this change by next year. If not, I may just have to go to Turbo Tax. Having to mail in my state return was especially troublesome because I also needed to mail in copies of all the IRS Form 1099s as well as receipts for donations (stuff that's already in the federal return I filled out or not required if I had been able to e-file). This was a lot of extra work since I had to make lots of copies for the submittal.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 17, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Best & Economical Software
on March 16, 2024
Posted by: Mdc11
from Canon City, CO
I have used H&R Block software for 20 years, and continue to be highly satisfied with the ease of use, accuracy, and support... <[:o)
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 17, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Not a 100% happy
on March 16, 2024
Posted by: Dave Cox
from Indiana
Could not e file my state taxes due to program issues within H&R software or system per H&R. Attempted three time following their instructions without success. Have use them for numerous years with some technical problem last year and now. Filing taxes is not a pleasant task but having to circumvent these issue and still having to file a paper returns leads me to consider other options.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Why does an update cause it to crash?
on March 16, 2024
Posted by: klr2024
from Ashburn, VA
As usual, had no problems using the software and entering our Federal and State tax information. Waited a month to make sure, and as expected, there was an update to the Federal software. Proceeded with the update and the program CRASHED! I tried "repairing" the software and that made no difference. Finally had to uninstall and reinstall and then the update succeeded (after forcing my PC to reboot). Yes, we got our Federal and State returns submitted today, but WHY the software drama on an update?
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Works but has problems and H&R support is non exis
on March 16, 2024
Posted by: Steve 72
from Illinois
Been using this software for a number of years but this will be my last time. Online chat is worthless. They don't respond to emails to the contact us link. Had to wait three weeks for a form to be ready that the IRS told me was complete for over a month.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock