Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
H&R Block should remove some confusing features!
on March 19, 2024
Posted by: IRS NEXT YEAR
I was disappointed in your product this year as your accuracy checker did not notice that I have a qualifying dependent but then not allowing me to take the standard $2000 tax credit
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Deceptively charges extra for state e-file
on March 18, 2024
Posted by: Lied_to
from Sunnyvale, CA
You fill out six pages of state e-file information and then it asks for MORE money to file electronically. I had to go back and start again. State print/mail filing is "free", i.e. print out the forms and use a stamp. It should state up front the e-file of state return is not included when you buy the Deluxe+State version.
I would recommend this to a friend!
Value
1
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to Use Hard to Find On Your Site
on March 18, 2024
Posted by: Robert 777
from Houston, TX
This product is easy to use. However it is hard to find on your web site. Your snail mail pictures it but it is not shown on your software page!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 19, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Some parts are confusing
on March 18, 2024
Posted by: MaistoMountain
from Grandview, IN
It is not clear how to proceed when tax is paid in another state from where you live.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 19, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Imports last years data good.
on March 18, 2024
Posted by: BobBuilder
from IN
Imports last years data good. Very few things don't transfer so check it.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 19, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy Peazy
on March 18, 2024
Posted by: HayMan
from TX
I have been using H&R Block for almost 20 years and am really pleased how the software guides me and thru out the compete return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 18, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Software is getting much better
on March 18, 2024
Posted by: NoName4321
The software efiled my fed return and came back with a very useful email telling me how to get the software to tell me why the efiled fed return was not accepted by IRS. The software gave me a clear answer, and crucially it gave me a link showing how to correct the problem, how to change and fix an entralloy (prior year AGI) that I would never have been able to change and fix without those instructions. So I was very pleased with how the software worked to allow me to efile
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, March 18, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Great except that it's buggy
on March 17, 2024
Posted by: rw99
from Riverton, Utah
Got stuck in an infinite loop where 'update' to the latest federal return would quite the program, install an update, run the program again, and then you're right back where you started, needing an update. And sometimes it would just crash. Last year (2022), it kept crashing and losing data, because it didn't save as it went. I generally like the program, but H&R Block needs to take software quality and testing seriously.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock