Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Convoluted IP PIN process that is not set up for
on March 25, 2024
Posted by: Mlb93
from South Carolina
Cannot input adequate ip pin digits provided by irs. Convoluted interview process that does not include all necessary items.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great, Except for This One Problem
on March 25, 2024
Posted by: Justfax
from Columbus, OH
This one problem prevented me from working on my taxes on Saturday, March 23, 2024: When I clicked on any "Help" topic, I got a message window which claimed that I had no internet service or that my Firewall was blocking the connection. Apparently the problem was with the HRBlock server, because I verified that my internet service was working okay. A more useful error message would be to name the server as the problem.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on March 25, 2024
Posted by: Canto
from California
I have been using this desktop software for several years and find it very user-friendly with lots of prompts to remind me to do things. I find it as accurate and saves me a lot of money since I do it myself.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Fast and easy to work with!
on March 25, 2024
Posted by: Papa Jack
from Kaukauna, WI
I have been using H&R software for many years and have been very satisfied!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Software Crashes
on March 24, 2024
Posted by: TM64
from Albuquerque, nm
I lost several hours of work because this software crashes 3 times during the course of the day. The way I figure it, you whole me money for lost time and aggravation. I am so angry !!!’
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
NEEDS BETTER SUPPORT FOR DOWNLOAD PROBLEMS
on March 24, 2024
Posted by: TROUBLE IN OHIO
from OHIO
I had to do the download twice, as all the parts did not load. after starting to file I discovered there was a corrupted file and it would not let me select the correct tax option. Just took a chance that the IRS will not see it as a problem.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, March 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
RMD QCD experience not good
on March 24, 2024
Posted by: Edeeeee
from NM
I identified the IRA distribution as a QCD and that was fine. Then the program wanted more information about the IRA distribution that only confused the entry. I spent many hours trying straighten things out, including 85 minutes on the phone with "Cathy" and was promtly disconnected when we reached the issue. Not Good. Next call I was given the "Tax Pro" number - turns out it was the IRS. Worse yet. I eventually got a tax due amount I felt was fair - who knows.
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
The last time
on March 24, 2024
Posted by: weck
from Amelia Island, FL
I had the same problem last year filing with H&R Block. Just before I e filed, I would get a message to update my tax return. I have a IMAC and turned off blockers etc., but it still would not update. Tried numerous times and days. Finally, today it worked. I believe there must have been a H&R software problem, that must have been corrected. Request a refund for my troubles.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock