Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
Acceptable except for updating issues
on March 30, 2024
Posted by: Scottao
from Minneapolis, Mn
The program works as it needs to for entering the data. Some items could be better explained bt the main issue was in doing the federal and state updates. It took me five tries - only after restarting my computer - to finally get it to update before starting the return. To make it more frustrating, after I completed the return and pressed the ok button to e-file, the darn thing would file until another update was completed which also took several tries. Each time I had to re-enter data before the update finally took. I may look to another tax software if this updating bug isn't fixed by next year.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 5, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Has a glitch. Needs some work.
on March 30, 2024
Posted by: TalksToLions
from Aurora, CO
(1) It kept asking me for the SSN of a deceased ancestor. There was no such ancestor, nor any such SSN, which I kept saying but to flag wouldn't go away. (2) Many of the terms are not familiar, especially about withdrawals from a Traditional IRA.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 5, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Updating didn't work, hidden fees
on March 30, 2024
Posted by: mcfarlander007
from Wisconsin
First, the updating process doesn't work on macOS. I had to manually find the updates on the web site and install them. Secondly, it would be nice to show all additional fees. Even though I purchased "Federal plus State", there is a fee for the state section and a second fee for filing electronically.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on March 29, 2024
Posted by: RHL9
from Dallas
I have been using H&R Block Tax Software for the past 14+ years. I have seen the tax world get more complex and H&R has helped me through them. I love the ability to just click on a box and have it explained to me. You ask questions to get me to the right area. Thank you.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Best Value
on March 29, 2024
Posted by: RobertReston
from Reston, VA
I have been using the H&R Block software for 23 years. I takes a little time to learn to navigate, but I use it with confidence. The price/quality is a best value.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Overall very good, with a couple of e-file hiccups
on March 28, 2024
Posted by: pb39
from Bradenton, Fl
Just filed my taxes with this software. Overall, the software did as expected and was easy to navigate. A couple of hiccups when I as e-filing my return. I completed all the e-file steps including payment instruction and when I hit send, it stopped and said I needed to get latest software update. It did ask that I save before the update which is good, but normally if the software needed an update it would do when you first opened the software. So I had to to start e-file sequence again after update, but since it was saved it was just verification info was correct and move to next step. Then, when I hit send for the second time, it kicked me out again, with a message that there was an incorrect zip code on one a 1099-R. I performed an accuracy check 2 times prior to that and it didn't catch it. So I corrected zip code and went through e-file sequence again and sent e-file with success.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
EASY TO USE SOFTWARE
on March 27, 2024
Posted by: Clintd44
from Florida
This is the 6th year that I have used this software. It is very user friendly and easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Good flow for preparation
on March 27, 2024
Posted by: Sobosue
from Sun City SC
Been using for 25 years. Keeps my tax filing easy to do.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock