Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
A Little Buggy This Year
on April 9, 2024
Posted by: dfreebo
from United States
This year was the first time I had issues with software bugs. Accuracy check would come back different every time, no option to pick United States as my home country, etc.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
State software problem
on April 9, 2024
Posted by: John 2024
from Collegeville Pa.
Pennsylvania State requires separation of Spouse & Taxpayer income in tax filing.
When Printing for filing: only one copy of Schedule A for “taxpayer” & one copy of Schedule B for “Spouse” is printed but not both.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Deluxe software
on April 9, 2024
Posted by: Pat1278
from Sarasota FL
I have been using H & R Block for many years and at a very good price.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Good Basics, Some Software Issues
on April 9, 2024
Posted by: JamesK7TXA
from Eagle, Idaho
Did not properly handle (or explain) how to deal with figuring average mortgage balance in the case where a mortgage is sold during the year. This results in two 1098 forms received, but there is no good explanation on how to handle this. It appears the software assumes you have two separate mortgages - ughhh!
Secondly, on the Mac version anyway, trying to do a program update from within the application is completely messed up - it just goes around in circles and never does the update. After speaking with their help desk it was determined the best route to go is to go to their web site and download updates from there. Someone in their software development team needs a refresher course in testing before releasing an application.
Pros: Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to follow the instructions
on April 9, 2024
Posted by: Martin Q
from Athens GA
Easily guided me through the various income and deductions sections. Having used H&R Block in years past, our information was conveniently carried over which saved time and hassel
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Not able to print all forms
on April 9, 2024
Posted by: Eliz84
from Home
I am just finished my return on Premium Software, and not able to print out a whole list on Form 8949. Have an list 37 transaction item and print out only a last of a line both short -term and long-term sales of Cap Assets.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
No free state electronic filing
on April 9, 2024
Posted by: I give
from MI
I thought the version I bought included one free state electronic filing. Not so.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Hard to navigate
on April 8, 2024
Posted by: Regretted
from Tx
No live customer. I filed and need to pay my tax but there is nowhere to type my credit card so now i owed to the IRS!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock