Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
User friendly tax preparation software
on April 11, 2024
Posted by: hdlas
from Memphis, TN
Excellent user friendly tax preparation software that simplifies the tax return preparation process. The pre-filing technical review is excellent.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Deluxe 2023
on April 11, 2024
Posted by: Carlosmp
from Great Falls
A good software: however, there is not a chat or email service for consultation. For instance, the software requires that I filed form 8582 even though it was not needed. You should include the IRS's exceptions for filing Form 8582 and a Y/N answer to simplify the filing requirement of this form.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Taxes 2023
on April 11, 2024
Posted by: Janette S
from Largo, Florida
I have been using H & R for about 3 years and every time I fill out all the info and when it comes to filing they always find an error. I fill it out and still error it will not allow you to pass it even though you fill out the info. You have to so it 3-4 times for it to take. This year again it did the same thing. You would think they would improve it every year but NO. This will be my last year using them. Then the worst part is its a T22 file and you cannot open your previous year taxes. They do not make it easy for you. If you save your taxes you should be able to open it in the program but NO you cannot! Very frustrating!
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Linux version needed
on April 11, 2024
Posted by: JFLNX
from TX
Works even though complicated for IRA distributions, BUT:
Linux versions are sorely needed because Windows 10 will soon be unsupported by Microsoft and many PCs cannot install Windows 11, causing a very expensive machine upgrade expense for those millions of users who do not have the latest computers. Even Windows 10 is a royal pain to maintain due to the endless stream of updates that are tedious to install and often cause problems. Since switching to Linux I rarely use Windows anymore. If H&R Block does not make Linux versions of their tax software (or that at least run under the WINE conversion framework in Linux, which they presently will not do) then I will have no choice but to stop buying H&R Block software in the future.
Linux versions are sorely needed because Windows 10 will soon be unsupported by Microsoft and many PCs cannot install Windows 11, causing a very expensive machine upgrade expense for those millions of users who do not have the latest computers. Even Windows 10 is a royal pain to maintain due to the endless stream of updates that are tedious to install and often cause problems. Since switching to Linux I rarely use Windows anymore. If H&R Block does not make Linux versions of their tax software (or that at least run under the WINE conversion framework in Linux, which they presently will not do) then I will have no choice but to stop buying H&R Block software in the future.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Makes taxes fairly easy
on April 11, 2024
Posted by: Dante46
from Austin, TX
I've been using H&R Block tax software for years and have found it quite easy to use. With few exceptions, the interview takes you through all the asinine tax laws and helps where it can. I won't go into a tirade on the ridiculous complications of them.
I did find the entering of the Qualified Charitable Deduction very tedious. I could not figure out how to enter my QCD and had to call to get help. It took the person quite a while to figure out how to enter it. But he did and we got it done. Hopefully, next year they will have an interview that takes care of this.
I did find the entering of the Qualified Charitable Deduction very tedious. I could not figure out how to enter my QCD and had to call to get help. It took the person quite a while to figure out how to enter it. But he did and we got it done. Hopefully, next year they will have an interview that takes care of this.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
First Time Problems
on April 10, 2024
Posted by: KCMONSTER
from North Carolina
I always e-file both federal and state together. This year after entering my credit card info for state filing, then selecting file; the software advised that I have to update before e-filing. So I do that by selection the prompt. I get back into the filling section only to have to enter my credit card again. My Mastercard was billed twice to e-file my state return. Why not advise to update before billing a credit card? This is frustrating!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Generally Quite Good, But...
on April 10, 2024
Posted by: iQuack
from San Francisco, CA
Software worked well except for entering a credit for foreign taxes paid on passive income from one ADR and a few international ETFs. This should've been easy but was a time consuming mess. Finally succeeded after far too much time and effort. H&R Block should fix this.
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Does the Job for a Great Price
on April 10, 2024
Posted by: DavidC61
from Cincinnati, OH
Overall, very satisfied with the H&R Block product. In general, very easy to use and chocked full of useful information for help on just about any taxation issue. Only part that needs improvement is the section where charitable donations are entered. Very rudimentary in its application and difficult to use when changes to the list are required. You may also run out of lines for entering charitable organizations and have to lump everything else into an "All Others" entry.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 11, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock