Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Bad Gateway Issues on E-File
on April 14, 2024
Posted by: outdoortechie
from Central Nebraska
This is how you lose a customer for decades. Like everyone else, getting the "Bad Gateway" error upon e-filing. This has wasted my time. Next year, I'm going to give Turbo Tax a try again, after Intuit enraged me off 20 years ago. Even this review process is more arduous than necessary with the ad blockers and flagging for profanity when there isn't any.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: disapointed 2024
from Ohio
Verified Purchase:Yes
Especially useless on state forms. I had a windfall this year and the only way to prevent a serious penalty next year is to prepay my taxes. If it is 6% over last year, it would work great. Anything more than that is impossible on state and goofy on the federal form.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: johnnysmart
from PENNSYLVANIA
Verified Purchase:Yes
Happy and satisfied. Bought for the first time in 20 years
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Overtaxed firefighter
from Minneapolis
Verified Purchase:Yes
The step by step instructions are very easy to follow. Ultimately I'm disappointed with paying in a significant amount at the end of the year. I claim 0 on my returns and so does my wife, we both work full-time and part-time jobs. We are getting raked over the coals by the federal government this year.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Did I actually file successfully?
on April 14, 2024
Posted by: naz1
from Washington State
Who knows? I kept getting error messages that the software couldn't connect to the IRS. Got an email that return was accepted by the IRS, then another that it was rejected. And the program still says it hasn't been submitted. So who knows? And good luck getting help.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Frustrating, Wastes Time
on April 14, 2024
Posted by: FrustratedGuyAtTaxTime
The web version is better. The software version doesn't let you just select a standard deduction. At the end, I got constant errors when trying to e-file, saying Bad Gateway. Then after 20 minutes of troubleshooting it said I already filed. I had received an email at the same time saying they submitted my taxes, but the software kept giving the "Bad Gateway" error when I tried to check status. If you only print and mail in your taxes, it's fine, I guess; very frustrating otherwise. At least it's not incredibly expensive.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: taxprep672
from Kentucky
Verified Purchase:Yes
1) Why does the required minimum distribution button auto select with no option to unselect when birthdate is provided and the person is under the age required for RMD? 2) Can this be made simpler for teenagers who still live at home, but have a small income?
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Dragonlady61
from Lake Ariel, PA
Verified Purchase:Yes
I’ve been using H&R Block’s tax program for many years. I had my taxes done when I moved to another state because I had to file in 2 different states and the agent messed up my taxes badly and ended up getting bills from the IRS with interest. I’ll never do that again. I will use the program from now on
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock