Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Bad program
on April 15, 2024
Posted by: Ambha
from Texas
The software did not efile properly. It kept on showing messages Bad Gateway. The program shows it still has not filed while
I have an email that IRS accepted it. I am not sure what is going on. I will never use this program again a.
I have an email that IRS accepted it. I am not sure what is going on. I will never use this program again a.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SpencerDog
from NC
Verified Purchase:Yes
Easy to install.and easy to follow guid,e. cheaper than TT with more deductions found. Only issue I had was the separation of IRA income an calculations for RMD later in program was a bit consuming because o redundancy of entries.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Fails when you need it most
on April 15, 2024
Posted by: mickman80
from Ohio
I've used this product for years and the main value prop that separates this is ease of filing and have never had a problem with the software, even when filing late in window. This year e-filing is having all kinds of issues connecting (sunday 4/14 so late but not very end of the deadline. Up/Down site reporting many issues broadly with filing. I'm going to give it a couple more chances then will print an file on paper.
Pros: Easy to prepare
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: donotwantto
Verified Purchase:Yes
It's better than Turbo Tax but that's not saying much.
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jpavs32
Verified Purchase:Yes
Would rather the software be online and not have to download
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Love the Sunshine
Verified Purchase:Yes
Very easy to follow, H & R Block leads you through entire process.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: surfe
from south carolina
Verified Purchase:Yes
very easy to use and following instructions were a breeze
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Ok, but still has issues
on April 15, 2024
Posted by: FrustratedSteve
from Ohio
The software was easy to use. The problem came when I tried to file. I kept getting an error about a bad gateway connection. No problems with any other software and no way to fix the issue. Then finally I received an email an hour later that I had filed. Even though I was still getting a message that the software couldn't send. No way to check the status since the software still believes I didn't file.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock