Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Bad Gateway Issue
on April 15, 2024
Posted by: nonickname8521
from Cleveland
Terrible this year. Have been using it for years. Kept getting "bad gateway" error. Was not responding. Unacceptable, Block! Have been using it for years.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Last Won
from Penascola FL
Verified Purchase:Yes
This is our 7th + year using H&R software. Each year becomes better. Thank you H&R.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: thor03984
from Indianapolis, IN
Verified Purchase:Yes
Software was glitchy this year and had issues getting home address to complete forms. I was concerned I'd have to mail them in instead of Efile because I was having to override some of the forms. It has worked fine in previous years. This year was disappointing and takes taxes which are already frustrating and makes it even worse. I would look into Turbo Tax next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fredess
from New Jersey
Verified Purchase:Yes
Worked well as in years past. Awkward loading rental property info.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: software is dumbed down
from usa
Verified Purchase:Yes
This is a far cry from when this was Kiplinger's product. Every year it gets slighty worse then the previous year. Even this review won't allow a hyphen to be entered for God's sake
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sjb100
from Vernon Hills, IL
Verified Purchase:Yes
The prior year carryover features are great and navigation is reasonably intuitive. I wish the supporting explanations for how various line items are calculated were more robust.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
E-File Nightmare
on April 15, 2024
Posted by: SBTN
from TN
Software works fine but e-file process has been a nightmare. Currently have the email notification of file and acceptance but the software doesn't think the return has been e-filed.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: B52RVAV
from Edwardsburg, MI
Verified Purchase:Yes
Worked well, except was unable to recover previous year's taxes easily. Problems could be related to using iMAC. Print problems: text 3X or greater in size. Data drop: data not saved requiring full reentry after update. Was able to recover 2022 data thru IRS link in three tries. No easy save and exit to get out of program.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock