Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
"Bad Gateway" error
on April 15, 2024
Posted by: Navman
from Delaware, USA
Kept getting error e-filing federal return. Internet connection was fine, no problems. No prompt to allow thru firewall seen. Disabled firewall anyway, same error seen. On one try, message seen that a return with my SSN had been submitted. Did not ever see a confirmation that return was successfully sent. Fortunately it was (I assume) since I got an email stating IRS accepted return. Never had issues before with software so this was shocking.
Pros: Easy to prepare, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use software producing accurate returns.
on April 15, 2024
Posted by: FamilyMan46
Verified Purchase:Yes
It’s very easy to use the software. It guides you through anything you don’t understand. It also has human support, if you need it. We have used it for several years now.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Jetpilot601
from Endicott, New York
Verified Purchase:Yes
Did my taxes (Federal and State) and Daughter's taxes, quick and easy.
Pros: Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
This product is bad.
on April 15, 2024
Posted by: DaveW2800
from Chicago, IL
I keep getting a message that there is a gateway communication issue for e-filing my return. The program says that my return has not been filed, but I received an email that the return was submitted and a second email that the IRS accepted the return.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: KappaBill
from Chicago
Verified Purchase:Yes
I was trying to upgrade my deluxe software to premium but it wouldn’t upgrade. Contacted the help center and the support specialist stayed on the line with me until the issue was resolved. She was very patient and polite.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
You Had One Job.
on April 15, 2024
Posted by: Mefhjbff
Nothing else matters when the night before the deadline you have a system outage that (so far) has lasted 12 hours. H&R Block has communicated NOTHING about this outage- I had to confirm on Reddit that it wasn’t just me. Everyone is freaking out and no one knows what to do now.
Also, the sw randomly decided I was reporting $17 in REIT. I have no idea where it got that from, and it wouldn’t let me remove it. The whole QBI section has nothing in it and then it says “here’s what we decided your QBI deduction is.”
I have no trust in this software anymore.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Awful experience trying to file
on April 15, 2024
Posted by: Grrrdd
from Attica, ny
Program worked as it has in the past right up until trying to file. Got repeated errors from the server and as far as the software is concerned not completed. I did get emails indicating the returns were filed with IRS and NYS eventually but software still errors out .As far as support, when I called the line eventually just dropped. Online chat is a joke. Horrendous support. For such a large trusted tax prep company this is unacceptable. I hope my returns are actually filed since I have faith any longer.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Many Problems Filing This Year
on April 15, 2024
Posted by: HDGF
from Maryland
Normally easy to file. Kept getting server synch failures and couldn’t file fed and state.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock