Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Couldn' send return
on April 15, 2024
Posted by: IllinoisSchmitty
from Wheaton,IL
Software is good but a lot of stress dealing with being unable to send the return. Was getting unable to send to due to issue between software and server - Bad gateway.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 15, 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
Written by a customer while visiting HRBlock
Posted by: redwar
from Texas
Verified Purchase:Yes
Quick, easy, and painless. Done in less than 30 minutes!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Failed at the Worst time
on April 15, 2024
Posted by: Frustrated 2023 version
from Missour
I have used HR Block for many years and have been happy until this year. The software was very glitchy and the Help was a bot that did not help. On the final filing day of April, the entire E-file system went down and no-one could file or check their e-file to pay if they needed to pay. Trying to connect to anyone on that very important date was useless even after waiting hours. Epic fail on the most important moment!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 15, 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
Written by a customer while visiting HRBlock
Posted by: jonljacobi
from San Francisco, CA
Verified Purchase:Yes
Overall, the interview and forms-based editing are very good. But I found the Mac version a bit wanting in the latter regard a couple years back and went back to Windows. One thing I would like would be is for itemized lists simply open for the selected field without having to select it from the list.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Worried in Flirida
from Port charlotte fl
Verified Purchase:Yes
The program was easy to use, but this year for the 2024 tax season I seems to have had some trouble sith data related to minimum distribution requirement. At the end, since I knew I was right, and final review showed data issues with MRD, I filed my taxes with these issues unresolved. Ultimately the IRS accepted my filing. Wasted a couple of days trying to solve the isdues
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Sick of this software
from Utah
Verified Purchase:Yes
Buggy software, could not efile all of the returns, last year I use your software. TurboTax here I come!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Servers Down on Tax Day
on April 15, 2024
Posted by: lwjfjasofhnqeivnv
from FL
Too many people submitting returns, try again later---What a joke. Proper Planning Prevents Poor Performance. Inexcusable.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 15, 2024
We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted. We are working to resolve the issue quickly and ask clients to please try again later today or print and mail their return if that is more convenient.
Written by a customer while visiting HRBlock
Customer Rating
1
The worst experience ever
on April 15, 2024
Posted by: wk2074
from MA
On tax day H&R Block software crashed and returned efiling errors.Not only that, they charged our credit cards for fees despite the failure. Someone needs to be accountable and refund us both the money they charged and the software rebate for next year or this is goodbye.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock