Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Mad as hell at you
from Winston Salem, NC
Verified Purchase:Yes
This program is very difficult to navigate. I have done taxes professionally for the past 3 years and never had this much difficulty. You can't drill down and go to the input screen to change wrong information. I filed and the return was rejected 5 times cause the Healthcare recipient name a percentage wouldn't stay in the program. Not happy.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Old Barney
from Madison, WI
Verified Purchase:Yes
Improved. easier to use in several areas, including submission of state forms and importing data from Vanguard.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Connectivity problems right at Filing deadline
on April 15, 2024
Posted by: TomRinCT
from New Haven, CT
I have used the product for many years with no problems. But trying to file on 4/14/24 I was unable to "Connect to the server". Have tried several times over the coarse of the past 14 hours, still connection problems. H&R Block has made no public statements even though several users are experiencing the same problem. This is armature hour.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: Ldlr
from Oklahoma
Verified Purchase:Yes
This was one of the earliest program to follow. Clear questions and opinions were made easy to understand.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Bad program this year
on April 15, 2024
Posted by: pops7
I'm sorry that I bought this program this year . I purchased it in previous years and this year there have been nothing but problems with it.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Couldn't FIle Electronically on Tax Day
on April 15, 2024
Posted by: Carl not satisfied
from IL
Why did you not compensate for electronic filers on the last day? Your excuse of a problem that you are trying to correct is unacceptable! You will be lambasted on social media!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Very helpful program, saves paying a tax person
on April 15, 2024
Posted by: Ching9
from Lancaster PA
Verified Purchase:Yes
I’ve been using the program every year since it was called tax cut. Never had any issues.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Used to be good
on April 15, 2024
Posted by: LynnGd
from Abingdon va
Had to wait til just now to file.my rerun do to missing documents and when I finally get it done today and try to send it the system stopped working I tried 6 times same results and now I get an email my return has been accepted vy ITS but the system still shows it not been sent so no clue if it actually was or not will see if I get my refund. Also even though I have used this same program for over 10 years this is the 1st year it pulled prior year I fo out of thin air cause that info was definitely not mine. Don't know where it came from so going to really think about using this program again
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock