Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: WGP1
Verified Purchase:Yes
Have used H&R Block Tax software for over 10 years and it has always met my tax reporting needs. I have always been able to generate an accurate and error free return.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Posted by: Knitter79
from Vancouver, WA
Verified Purchase:Yes
I have been using this software for many years; works great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Trouble filing…
on April 15, 2024
Posted by: Unhappy321123
from New York
Their servers went down on tax day. They got them back up right before I had to mail physical copies but it was very stressful.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Did it file or NOT
on April 15, 2024
Posted by: stressed out to max
from TX
Went to e-file got a message that it could not connect to the server, system error Bad gateway. Tried several times turned of all fire walls on the computer still got the same message then I get a e-mail stating the H & R Block had received the filing Then got an email saying the IRS as received the filing
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Maddog2
from PA
Verified Purchase:Yes
I have used this software for over 6 years and it is so easy and very user friendly. It is a bit pricey and it would be a better value if more than one State form was included.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Messed Up E-File is a Deal Breaker
on April 15, 2024
Posted by: brianinnc
from North Carolina
I have used this software for at least the last 5 years. It has its benefits and issues, but generally it is good. However, this year, the program returned a "Bad Gateway" error in the dozen or so times I tried to submit my Federal tax return. However, I got an e-mail that said the return had been both submitted and accepted. I don't know what to believe, but I'm definitely saving these e-mails.
I don't know what got screwed up this time, but I will definitely look at other options for filing next year.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
unable to efile
on April 15, 2024
Posted by: userBIR
from Iowa
I was unable to efile the Federal return after more than 10 attempts. Finally I receive an email showing that it is e-filed. When I open the program it tells me I have not e-filed the return - therefore I cannot check the status. The main point of this software is to do e-filing and have it shown in the program. Now the program will not let me efile my state return because it thinks the return was not filed. This is a huge mess. I do not want to file my state return on paper - that is not the point of this software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Poor connection on Tax day
on April 15, 2024
Posted by: MSUN
from Fort Myers
Its terrible that such a large company has server break down on tax day. I have been trying to file and got a message that my return went through after 10 attempts. I ended up paying through direct pay. Not sure if everything went through correctly.
Also, no questions about gift tax.
Also, no questions about gift tax.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock