Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Probably looking elsewhere
on April 15, 2024
Posted by: jbnc
from NC
Charged my credit card 16 times for state return that was already filed. Would not go through. No answers as to why.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible product offline
on April 15, 2024
Posted by: West Jr
from Hammond. LA
Was offline for over 30 hours had to mail forms to IRS
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Purpy
from Seattle, WA
Verified Purchase:Yes
Love the product, but for some reason the software was unfortunately glitchy causing some concern about whether my filing was accurate
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Completely lost my trust!
on April 15, 2024
Posted by: Customer Gone
from USA
After years of using H&R Block tax filing software, this year was a complete failure on the part of H&R Block. Continually getting Bad Gateway errors and cannot e-file and will likely be forced to do the old school - print and mail to the IRS with a hand signed check. This is unacceptable and I will definitely use a different service next year.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on April 15, 2024
Posted by: Shari009
from East Alton IL
Will never purchase your product again. Had to take time off work to file since I was unable to file last night and early this morning. If I could give zero star rating then I would.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worst Experience Right Before Tax is Due!
on April 15, 2024
Posted by: angry customer on tax day
We all understand things could happen. I know this is the last day, but I can't believe it took you that long to fix it! It's not the first time you are handling it! The e-filing has been failing since the night of 4/14 and all the way through most of the day on 4/15, and we didn't get any formal communication regarding it and when we should expect it to be working, which prompted probably everyone to keep trying non-stopping and clog the system even more. It also caused such headache to figure out how to file it on paper the ancient way that most people ditched long years back. It caused unnecessary stress and probably will result in thousands of loyal users leaving, if not lawsuit. I'm seriously considering a different software for next year. You do need to address it and make sure it won't happen again!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TCBill
from Texas
Verified Purchase:Yes
I have used this software since it was TAXCUT on a floppy disk. This is the first year that I have encountered so many problems. Now having efile issues. Very disappointed.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
BAD!!
on April 15, 2024
Posted by: Gofast
from SF Bay area
First gripe. Can't download from several major brokerages.
2nd. Kept dropping entries in Charitys cash deductions going to add more and first page.
3rd. 2 days and many many many tries, before actually filing.
2nd. Kept dropping entries in Charitys cash deductions going to add more and first page.
3rd. 2 days and many many many tries, before actually filing.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock