Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Could not file on April 14 and 15
on April 15, 2024
Posted by: christineinca
from Fremont, CA
I use this SW for two purposes...tax preparation and e-filing. Since I had a huge tax bill, I waited until the night of April 14 to file. And could not. And also could not on April 15. For this level of incompetence and failure, I expect Jones and Lowden to be fired.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Suryously
from ATL, GA
Verified Purchase:Yes
I use your product every year to file my return, but every year, I get charged multiple times for filing my state return. When the IRS "Rejects" my return for any reason, you charge my account for the State Return Filing fees every try. I don't like that at all.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Couldn't efile for 16 hours on last 2 tax days
on April 15, 2024
Posted by: Faisal_A
from OR
It was hassle this finish. Finished doing the tax return on the last weekend. Tried efiling on Sunday night (4/14/2024) around 9pm PST. Kept getting "bad gateway" error. A google search uncovered that other folks were seeing it also for the last few hours. The issue continued close to 1pm on last tax day (4/15/2024), meaning scramble to get printout and mail it on during a work day. Not something I want to ever deal with again. Think I will switch to some other S/W
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HR Block Patron
from Dyersburg, Tennessee
Verified Purchase:Yes
Very robust tax package and easy to use. I'm hoping that it retrieved stock data from my investment account, as well as Turboxtax did.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ir9876cv1234
from Ohio
Verified Purchase:Yes
They said there was a problem with my wife’s name. The name was the same as on the 2022 return. Her name was correct.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Never Again
on April 15, 2024
Posted by: Rachel58
from Chicago
That your website has been down for over 18 hours is crazy. I will never use this software again
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RobinU
from NY
Verified Purchase:Yes
Program was easy to follow and I was able to complete our tax return with no problems.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Horrible experience this year
on April 15, 2024
Posted by: Dabe
from DE
I've used HR Block software for several years.without issue. This year their site completely failed to process the submissions with no feedback or updates from the company. It was impossible to understand if the filing had succeeded or not for almost 24 hours Furthermore, I accidentally initially selected pay by credit card. There is no obvious way to go back and make any correction and since the amount owed was large the service fee would have been substantial. I ended up hvaing to go to the IRS site and pay directly. No idea if everything will eventually end up being received correctly.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock