Been using H&R BLOCK for about 14 years now and it seems that some steps are not very clear or my 77 year old mind is more than likely just slowing down.
I have used this for several years and find it is great for federal return. However, on my Alabama , it for some reason defaulted to refund of overpayment and ehen I changed it to apply to 2024, it would change but then default back to refund. Thus I was forced to do refund and then add that much to estimate payment. This needs to be improved on for next tax season
I've used Block software for several years and it generally gets me through all the steps and finds deductions I don't know about. I have always been satisfied and will most likely continue using it. This year, I had to do a return for my wife's recently deceased parents, and I thought some of the guidance for that was a little vague, but maybe that was my own ignorance.
I use this software because it's easy, accurate and I can import last year's data easily. The only drawback is that High Sierra OS on Mac is not supported any more, even though there is no evident change in the software. I had to migrate everything to my Windows 10 computer. If 10 becomes unsupported, I will change software brands before I buy a new computer just to do my taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast