Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Campobello, SC
Verified Purchase:Yes
I have been a TaxCut customer for over twenty years and am completely satisfied! I have never been audited and my tax return is fairly complex. I will continue to be a customer.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: George07
Verified Purchase:Yes
I thought it took the pain out of doing the taxes. It recommended thinks that I did no know.
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pfft
Verified Purchase:Yes
I sent in a query asking for help with eFiling - we have never been able to eFile and I want it fixed - but received no response.
We've verified my wife's name with the SSA, and I spent and hour on the phone with the IRS and they found no reason why it should have been rejected, so I suspect for some reason there is something in the way her name is being sent to the IRS that is causing it to be rejected.
We've verified my wife's name with the SSA, and I spent and hour on the phone with the IRS and they found no reason why it should have been rejected, so I suspect for some reason there is something in the way her name is being sent to the IRS that is causing it to be rejected.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wellerfish
from Denver, CO
Verified Purchase:Yes
I switched from TurboTax to H&R Block because TurboTax no longer ran on Windows 10, and I was very pleased with my decision.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Never again due to ai
from STL
Verified Purchase:Yes
Not happy that ai has now been incorporated into this software. AI is unreliable, and for tax decisions with actual legal consequences I will never trust it.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Vee2
from MI
Verified Purchase:Yes
I am regular buyer of this product and I should say it's user interface hasn't improved at all. Some of its instructions and descriptions of a particular step is not phrased well, there is no clear trail of which form.is being filled for a particular step in case I want to go check it and it's state filing portion seems more of an afterthought. On top of it all assistance is now done by an AI which fails to answer if my prompt is a little bit complicated. To get a human help costs extra money. This year I also kept getting a warning after entering my W-2 which didn't let me proceed to the next step. Unable to still figure out what was wrong with my W-2 (some warning about SSN not matching background form but as far as I can tell every detail was input correctly!).
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Software was adequate for basic return. Software could not handle minimum IRA distribution not taken and any related penalty. Had to manuall make correction and mail it in instead of online submission.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CL73
Verified Purchase:Yes
Federal E-File Rejection - H&R Block Deluxe 2025 software would not let me file electronically due to the following explanation from Federal E-File rejection report.....Rejection Code: FD-32-F1099R-502-02, Payer's ID does not match IRS records.... I talked with IRS and was told everything looked correct with payer's ID and ID on my return but for unknown reasons on the return was rejected. I resubmitted twice with no acceptance. IRS seemed to believe this was an issue with the software.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock