Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Sandie David
from Jupiter FL
Verified Purchase:Yes
I have been using the H&R Block Tax Cut software since 2003! It is very user friendly, and have taught several friends how to use it to prepare their own personal income tax return. I love it, and would not consider switching to any other tax software.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RickInMI
from Michigan
Verified Purchase:Yes
I've used this software for 10+ years and the user inferface has not changed (which I guess could be considered a good or bad thing, but I like the consistency). Filing electronically works fine, no issues at all.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Thommy K
from Portland Oregon
Verified Purchase:Yes
I've used HR Block for a long time. It's familiar. It does the job. Tax law is extremely complicated. This software helps simplify things, but it is still complicated to use. It's made to walk you through the process, but it is overly complicated to go back to complete something you've skipped or verify information you've put in.
There are a few places where it said, "You have to fill out this form yourself." What? Isn't that why I bought this software? Then the form it gave me to fill out was disabled so I couldn't fill it out. (Something about health care insurance rebate.)
There are a couple of places it says, "Let's look at XYZ..." Then it says, "We have all the information we need." Why tell me this, just skip it.
So it's annoying, but it's ok. It's more annoying because I know that HRBlock lobbies congress to keep the tax laws complicated and fights any simple government tools.
There are a few places where it said, "You have to fill out this form yourself." What? Isn't that why I bought this software? Then the form it gave me to fill out was disabled so I couldn't fill it out. (Something about health care insurance rebate.)
There are a couple of places it says, "Let's look at XYZ..." Then it says, "We have all the information we need." Why tell me this, just skip it.
So it's annoying, but it's ok. It's more annoying because I know that HRBlock lobbies congress to keep the tax laws complicated and fights any simple government tools.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: HighGlossRoss
from West Texas
Verified Purchase:Yes
I've been using the H&R Block software for 15 years plus. i like the ease of use and the support if provides. Plus the audit guarantee
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: MontanaMan
Verified Purchase:Yes
I think Block has made this a miserable experience so that they can drive customers to their paid services. There is no reason to have an expensive complex program like this for most people. For families with multiple earners, there should be a simple way to generate a return with only a W2 or 1099s for kids (example). This was much more polished when it was TaxCut. Same for multistate. The charge for the 2nd or more state return is more than buying a whole 2nd Deluxe+State program. They do this to intimidate you when you're trying to do finish up and need that and figure that you'll pay the ridiculous full list MSRP for just state add-in.
The PDF scan of online W2's work for some so you have to check each entry carefully. For 3 years running, I've gotten "SS Tips" entries that are non-existent on my W-2s, and from more than one employer.
Trying to clear "Data verifications" is a circular task and frustrating.
I really hope the federal pilot Freefile program expands to all the states.
The PDF scan of online W2's work for some so you have to check each entry carefully. For 3 years running, I've gotten "SS Tips" entries that are non-existent on my W-2s, and from more than one employer.
Trying to clear "Data verifications" is a circular task and frustrating.
I really hope the federal pilot Freefile program expands to all the states.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Poor Performance on Apr 15
on April 17, 2024
Posted by: Roncod
from PA
I have been an HR Block tax software customer since the days when it was called Kiplinger Taxcut. I am thinking of moving to Turbo Tax after the issues I encountered on Apr 15, 2024 while trying to file a federal and state return. on additional I had to download multiple state packages and the one for Maryland was as much as my Deluxe and state package combined. That was very surprising. Not sure what caused the Apr 15th server issues on Blocks part but it was probably enough for me to switch software.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worst year ever for HR Block
on April 17, 2024
Posted by: WTF HR BLOCK
Like many others i could not file electronically. Also my credit card was charged at least 3 times for state efiling which never worked. I will be contacting you shortly to have those charges reversed. Also I will expect a full refund for the useless software
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hanne
from New York
Verified Purchase:Yes
After paying for the DELUXE + STATE package, I had to pay again to efile my state. That should be included with your price and disclosed before buying. Shame on you!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock