Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Philadelphia
Verified Purchase:Yes
Software bug with 1099-NEC income affected 2 federal returns. In one, we had to delete and reenter the 1099-NEC before it would pass the accuracy test. In the other, many of the business income and expenses records were corrupted. and had to be redone.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sherri0512
from Wilmington, NC
Verified Purchase:Yes
I did not like the software. Poor instructions and explanations regarding features and overall use of the software. Will not use this next year
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Connie S Umer
from Newton, MA
Verified Purchase:Yes
Firstly, the exe would not download (did not appear in download folder) using Mozilla Firefox even though it completed properly. I lost 2 download attempts doing that. Fortunately, I reached a terrific rep right away who assisted me in successfully downloading it via Microsoft Edge. When entering certain tax-exenpt portions of INT and DIV income, instead of subtracting from the total shown when complete, it added, implying more income was generated instead of less (taxable). I would like better explanations when the interview simply directs the user to fill out the underlying form. In particular, when identifying an estimated tax penalty, it would be extremely helpful to identify the quarter(s) that did not confotm. This took me a long time to figure out because one payment was 2 days late. Finally, I'd like to see page or Form selection on printouts of official returns to allow for minor changes limited to a subset of forms to be printed instead of having to reprint the entire return.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: Ldog2
from Eugene, OR
Verified Purchase:Yes
I’ve been using H&R Block software for years with no problems. Highly recommended.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: jrdav
from Chicago
Verified Purchase:Yes
I am a long time user and after what happened this weekend and the anxiety you created I will never use your program again. In fact, it has been 4 days and I still don't have an answer on my state programs that you say are pending.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Why was I prompted to buy and download software?!?
on April 17, 2024
Posted by: Lisa feeling scammed
from Beloit, WI
Verified Purchase:Yes
I have prepared my taxes online with H&R block in 2021 and 2022. I experienced issues accessing my 2022 tax info which couldn't be resolved. I completed the entire Federal form for Federal and when moving to State, I was prompted to buy a package to continue. I didn't realize it was to purchase and download software for tax prep. I thought I needed it to complete my taxes. I had to re-enter everything!! Then I paid more to complete or file State. After completing and submitting my Federal and State taxes, I found the original site still open. Grrr! It says I haven't completed my tax prep and need to continue to complete! I feel like I was scammed into purchasing the Software that I didn't really need. I will be using another tax prep resource next year.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jimmyross
from Livonia, MI
Verified Purchase:Yes
Every year I use this software to prepare 4.or 5 peoples tax returns. All family. Easy to use and very accurate. Love it!
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JL666
from Pepe'ekeo, Hawaii
Verified Purchase:Yes
I have used the H&R Block tax software for thirteen years and have never had a problem. I used to get the Premium + State when I had a home business, and now I use Deluxe + State filing the Federal and two state returns, one a Non-resident return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock