Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Good overall, but a couple of calculation bugs.
on April 12, 2026
Posted by: Wisconsin Individual
from Milwaukee, WI
Verified Purchase:Yes
Good overall - however -
1. Both the 2024 and 2025 Deluxe and State Windows desktop versions used an incorrect sales tax rate for the City of Milwaukee in the State of Wisconsin questionnaire, which comes into play in the calculation of Use Tax on out-of-state purchases. It should be 2.0%, not 0.2%. It's greyed out, so it's not changeable. Not a huge deal to make an adjustment, but it's annoying that they can't get it right.
2. For 1099-INT import of Consolidated Brokerage Report, I couldn't find a way to enter both Line 12 Bond Premium on Treasury Obligations and also Taxable Accrued Treasury Interest Paid (from the notes) to subtract both from reported Interest Income in the same Federal return. It seems you have to choose one or the other.
1. Both the 2024 and 2025 Deluxe and State Windows desktop versions used an incorrect sales tax rate for the City of Milwaukee in the State of Wisconsin questionnaire, which comes into play in the calculation of Use Tax on out-of-state purchases. It should be 2.0%, not 0.2%. It's greyed out, so it's not changeable. Not a huge deal to make an adjustment, but it's annoying that they can't get it right.
2. For 1099-INT import of Consolidated Brokerage Report, I couldn't find a way to enter both Line 12 Bond Premium on Treasury Obligations and also Taxable Accrued Treasury Interest Paid (from the notes) to subtract both from reported Interest Income in the same Federal return. It seems you have to choose one or the other.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DE
Verified Purchase:Yes
I've been using HR Block Deluxe for over 15 years, but this year was probably the last time. When I tried to import financial data from Merrill Lynch and Wealthfront, neither of them were available to select. Therefore, I had to spend many hours manually inputting all transactions. Otherwise the software is great, but it's supposed to safe me time, not cause me more work.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Warp9
Verified Purchase:Yes
I love that I can do five free efiles and the program is on my computer.
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Films4
Verified Purchase:Yes
I used a software program to backup my H&R Block file for 2025, and a mistake was made in the save. I have a paper copy of the return, so we are okay. We sent the federal return through your software. We got an email from you that the 2025 return was accepted by the government. But now, we can't get any more status methods with your software, concerning the federal return, since we don't have the original file. Can we get any status methods through your company?
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
on April 12, 2026
Posted by: barbgigi
from VA
Bought less than a week ago and easily guided through tax prep
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jimbossana
Verified Purchase:Yes
AI help is no help at all. Cannot answer most questions I asked. I could not retrieve last years tax documents that I filed using same online tax software
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
Unnecessary efile limitations which can be improve
on April 12, 2026
Posted by: anvi
from NJ
Product currently stops to efile return for unavailable Schedule B Form 1116. Since other Tax products (TaxAct) allow efile withSchedule B Form 1116 so I wish the HR Block Tax software could be greatly improved by adding Schedule B Form 1116 for manual data entry.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 12, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Unhappy PA
from Pennsylvania
Verified Purchase:Yes
My federal return was approved, but you are holding or have lost my PA state return. I am unhappy that you are unwilling to back/support your own product.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock