Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Geribeth
Verified Purchase:Yes
We have used this product for many years. The ease of preparing our tax return and then being able to e-file has made doing our taxes so much easier. But THIS YEAR… Ugh! We were delayed getting our taxes done because we knew we owed money and doing the college education section was a bit confusing. Then we went to e-file and your server was down. At first, I was made to think it was something I had done during the preparation. But my husband is a software developer and knew it was your server. So after many times of waiting and trying to e-file, my husband had to take time off of work to print our tax forms, drive to my job (30 minutes drive one way) to have me sign our taxes and then he had to go stand in line at the post office. We then found out that by the time I got home from work that things were supposedly working again. This was a hard day for us. We felt like we were being deceived as we were told check back in the morning, or an hour, or after 11:00 am, or just go ahead and print and mail. When I asked about a refund, I was told that it is a tax preparation software and we wouldn’t get a refund. But you offer free e-file with your tax software so you did not complete what I paid for. I still want a refund. We are MAJORLY DISAPPOINTED WITH H&R BLOCK AND WILL NOT BE USING YOUR PRODUCT AGAIN!!!
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Bad servers, bad communication, bad experience
on April 18, 2024
Posted by: what does this mean
Verified Purchase:Yes
I submitted my efile when your servers were having problems. I have received one acceptance and two rejections of my efile since that happened with no communication on from you about the outage, nor any reassurance that my efile was submitted successfully.
During the process of filing my return I encountered two separate crashes on the desktop application. Not to mention the UI is outdated and occasionally difficult to navigate.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: FormerlyDedicatedCustom
from Rochester NY
Verified Purchase:Yes
I've been using this software for over a decade and never had a problem until now, and it was a serious problem. There was a server issue on the 14th and 15th stopping the software from communicating with the server which would not allow me to submit my tax return.
The lack of communication from your company regarding the issue was frustrating and is what will cause me to use different tax software next year. There were a lot of people with this same issue and your Twitter support feed finally acknowledged there was an issue late morning on the 15th with no further details about expectations. Your customer service and communication could have helped this issue but instead you took the usual corporate route of sharing nothing so liability is limited. All I can say to your executive management and legal team is great job losing customers. When your software sales next year are down 20% this will be your root cause.
The lack of communication from your company regarding the issue was frustrating and is what will cause me to use different tax software next year. There were a lot of people with this same issue and your Twitter support feed finally acknowledged there was an issue late morning on the 15th with no further details about expectations. Your customer service and communication could have helped this issue but instead you took the usual corporate route of sharing nothing so liability is limited. All I can say to your executive management and legal team is great job losing customers. When your software sales next year are down 20% this will be your root cause.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sam N Ella
from tennessee
Verified Purchase:Yes
Everything went smoothly until I tried to efile. I kept getting an errors regarding connectivity. Server issues. Despite repeated attempts to resolve it,I gave up . I resorted to printing my return and mailing it in. Later that day, I get an email from HRB telling my ereturn was received and accepted by the IRS. Depite that email, Istill cant confirm status because your software thinks I haven't filed yet.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Angry10000
from NC
Verified Purchase:Yes
The price was right. Now I know why.
I encountered a bug in the retirement withdrawal section. I am over 59.5 but under RMD age. The interface made no allowance for this so I had to edit my forms directly, thus obviating the reason for using tax software in the first place. I just hope I got it right.
The overall interface was clunky - unclear and unsatisfying.
I am an angry, dissatisfied customer.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pacobell
from Ludington, Michigan
Verified Purchase:Yes
I use H&R Block Deluxe tax preparation software every year. The process is thorough and accurate. I like the "helps" that are available to click on to provide answers to most of the topics I encounter.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Hotdog24
from NC
Verified Purchase:Yes
I bought this about 2 months ago to complete my taxes. It was fairly easy as it walked you through all the parts.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: canoeman8847
from Salem, WI
Verified Purchase:Yes
I have been using H & R Block tax preparation software for years (even back when it was called Tax Cut). I have always relied on it to prepare an accurate return, reducing my risk of audit and taking advantage of current changes in tax laws.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for leaving a review, and for providing positive feedback! We're glad you had a great experience at H&R Block!
Written by a customer while visiting HRBlock