Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4 out of 5
4.4
(149,273 Reviews)
Open Ratings Snapshot
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product. 
(
52,663 out of 61,804
)
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Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1 out of 5
1
E-file Bad Gateway Error not handled very well
on April 18, 2024
Posted by: TjhDenver
from Denver, CO
Verified Purchase:Yes
I e-filed through the desktop software during the HR Block outage on 4-15-2024 and received bad gateway error. I tried again and received the same error. Subsequently, I received two emails from HRBlock. 1) return rejected. 2) return accepted. However, in the software program, the e-file status is not filed. The program was updated with an information box explaining the error and instructing me to e-file again. However, I checked the IRS "where's my refund" website and the IRS status is "return received". I need a software update to reflect the correct e-file status.
Very disappointed in the quality of this product.
Also, in general, the program does not support some basic items relative to K-1's and Schedule C's.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Problems submitting
on April 18, 2024
Posted by: Marie10000R
from Los Angeles
Verified Purchase:Yes
My return was rejected because the AGI did not matched last year’s. I imported the return from last year and I double checked the AGI.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4 out of 5
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Made things easier.
on April 18, 2024
Posted by: Jzbr0
from Baton Rouge, La
Verified Purchase:Yes
This program makes a dreaded task much more bearable.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5 out of 5
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2 out of 5
2
Terrible - Will not use next year
on April 18, 2024
Posted by: Rhope
from Columbus, OH
Verified Purchase:Yes
Was trying to submit return on April 14. For HOURS, I was getting an error message. There was a server issue. Had to stay up well past midnight and even, then never showed it was submitted. However, I got emails saying it was submitted and accepted. I wasn't even sure if I could trust that. I should be able to file at any time on any day without issue. Not reliable and won't use again. I also don't think there is a lot of help or information provided when you're confused about something. I don't want to have to chat, call, or go online. Explain it clearly in the software so I can move on.
No, I would not recommend this to a friend.
Value
2 out of 5
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2 out of 5
2
Horrible Experience Using H&R Block
on April 18, 2024
Posted by: Missed Off Customer
from Orlando, FL
Verified Purchase:Yes
I have used H&R Block Tax software in the past with no issues. This year I cannot say the same. Spent numerous hours trying to fe-file to only get error message after error message because their servers were having problems. Then I spent hours waiting online to speak with a human to find out why the software wasn't working properly. Waste of my time.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2 out of 5
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Unable to get status of my return.
on April 18, 2024
Posted by: Fjzwet
from Coplay, pa
Verified Purchase:Yes
I was not happy about not getting my return status updated on the software. This did not happen last year
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3 out of 5
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Server not up on the last day of fling
on April 18, 2024
Posted by: Martin100
from Hartford CT
Verified Purchase:Yes
Horrible service. I tried to e-filon April 15th. I kept getting an error message, but it didn't not say to not try again. I was charged 8 times, because their system was not running.
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
How H&R did in 2024
on April 18, 2024
Posted by: Jim2024FL
from Apopka, Fl
Verified Purchase:Yes
Not to good. I was upset when I could not e-file my forms. Apparently a problem with the H&R servers on 4/14 and 4/15. Had to print and mail. Also got a message saying we know we have problems do not call.
No, I would not recommend this to a friend.
Value
3 out of 5
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
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