Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Mrg112
from Vancouver, WA
Verified Purchase:Yes
Very disappointed with the outage. I was unable to file my taxes electronically.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BrianInBuffalo
from Buffalo, NY
Verified Purchase:Yes
The interview format is relatively easy to navigate. Some of the help sections could use a bit more detail and explanation. Overall, a capable tax program.
Pros: Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: 1040tax
Verified Purchase:Yes
I tried the online service and after painstakingly entering all the info was hit with exorbitant fees for pretty basic forms that “were not included”. Thus I went back to the old reliable purchase of the Deluxe software to download to save the form fees from the online version. Was not happy with the misleading tactics of the online version. Download as usual worked great and will do that going forward.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Woodson
from NE
Verified Purchase:Yes
Had to call a friend who is a tax consultant to verify but the software was correct.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Max Pist
from Iowa
Verified Purchase:Yes
Website down and wouldn't make filing one day before due .. absolutely awful.Never will use it again.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MiamiHeat1988
from Vero Beach, FL
Verified Purchase:Yes
I have been using HR Block Tax Software since 1996 when it was TaxCut Deluxe. Always easy to use and reliable.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible questions, & price gouging for 2nd state!
on April 18, 2024
Posted by: ennemm
from Michigan
Verified Purchase:Yes
This H&R Block 2023 Deluxe+State software has no regard for customer vantage. The interview questions are often very confusing. It is supposed to make the process easy but confuses the heck out of user with questions posed in a way that is no better than the original IRS forms at times. So I am often not sure what I am answering is for the correct intent of the question. Also if you need 2nd state, this company is price gouging at a price just to add 2nd state an amount twice of what I paid for the whole Deluxe federal + State + efiling! I guess the captive audience must be taken full advantage of, right? $$$. Even after paying for 2nd state, not sure it correctly made the two states and federal properly exchange the needed data for accurate filing. I am also nervous about the questions posed for 2 state scenario where true answers do not make me feel comfortable I did this all correctly. I am not sure I can continue with HRBlock anymore. Open to compensated added info for my time, if contacted at nm123456+hrb at gmail
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jQUIN
from cLERMONT
Verified Purchase:Yes
I HANE NEVER HAD HAD ANY PROBLEMS WITH HRBLOCK AND THIS TIME AROUND IT HAS GONE WELL
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock