The software response stated that the person was not entitled to the child tax credit, however, the print out showed the box was checked for the child tax credit. I checked the head of household and the print out showed head of household and the block for MFS was also checked which was an error. The person is not married. Recommend adding a print preview to the save as feature so we don't waste time printing it out.
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
When I did my taxes your app did my federal fine but it keeps screwing up my State taxes.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Product worked good some repetitive things but overall ok.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Easy to setup personal data and easy to use! Imports last year’s data easily, which saves a lot of time each year. The interview method is very easy and yet it is detailed enough to cover all aspects of your taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Some how did include my dependent that i put in in
on April 12, 2026
Posted by: FCCM
from Naples FL
Now 1040X instructions could be nicer not sure if i can e-file Nick name is already used
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
This program is clean, easy to follow and move around in. If you need to make changes to a previous item it is easy to get back to that spot. No annoying ads or upselling to distract you from concentrating on your tax return data which is sooooo very important! It steps you through questions that remind you of items you might have forgotten you qualify for, or must include.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!