Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Good program until it was time to submit taxes.
on April 18, 2024
Posted by: Abby902
from Idaho
Verified Purchase:Yes
Program took us step by step and seemed to cover everything. But when we tried to submit our federal taxes, it wouldn't go through. We checked our internet, firewall and other suggestions. Nothing worked. Error said "bad gateway". We finally received an email that our taxes were submitted, then another that they were accepted. However, when we checked the program for the status, it said our taxes weren't even submitted. We finally had to mail our taxes in with a payment check because we didn't want late payment penalties. Now it looks like the IRS has electronically withdrawn our taxes so we hope they won't also cash our check. Probably won't use this program again.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jm2024
from Sterling,MA
Verified Purchase:Yes
April 15 and your systems were DOWN. You didn’t update your main number so I had no idea where the fault was. I spent 45 minutes on hold until I finally hung up fired of waiting to speak to someone. I paid full price for EFiling and got screwed. I ultimately had to print both state and fed and pay for postage with certified confirmation.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Marzz
from Portland OR
Verified Purchase:Yes
Software functioned as expected. In some parts the Help function was not overly helpful.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: mrvinman
from Long Island, NY
Verified Purchase:Yes
Everything was fine until I tried to efile. Kept getting 'no response' and bad gateway.
Little did I know it actually was transmitted to the IRS and the State. But the software did not indicate that it did. Much confusion. Been using this software for years and never had a problem. I may rethink using it again.
Little did I know it actually was transmitted to the IRS and the State. But the software did not indicate that it did. Much confusion. Been using this software for years and never had a problem. I may rethink using it again.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nunya USA
Verified Purchase:Yes
It works for what I need to do my federal. Could be much better without the annoying constant upsell that is annoying AF.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: acdair
from Charlotte NC
Verified Purchase:Yes
You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: BrianMe
from Germantown, WI
Verified Purchase:Yes
If I could give zero stars, I would. The issue this year with the system going down and ZERO communication is just completely unacceptable. Everyone should go somewhere else.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: OLDKORPS
from Huntington Beach, Calif.
Verified Purchase:Yes
Each year I purchase it early so I'm ready to go at tax time.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock