Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: ThomAB
from FL
Verified Purchase:Yes
I bought it a half a year ago and used it to determine if I needed to send money in because I owed more and I did, but it was less then the total amount. Things went ok except there were problems getting it updated to the latest programs/forms and it did not deal with changes very well.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
hank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: RamboMania
from los angeles, CA
Verified Purchase:Yes
I've been using software for years, very satisfied
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Program works well. Online Chat Help not Good!!
on April 18, 2024
Posted by: BigBill14
from MA
Verified Purchase:Yes
Ask for help with online support and they basically told me to screw.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lar L
from Mukilteo, WA
Verified Purchase:Yes
It is easy to use. I can trust it to help me do my taxes correctly. I use 3 of the free E-files to do taxes for relatives as well.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: HTX19
from Texas
Verified Purchase:Yes
E-file did not work on the 14th and 15th of April. It was very critical due to the tax deadline. However, HRBlock did not have any communication during the time and even after the issue. That's not acceptable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use and great features to resolve your que
on April 18, 2024
Posted by: Ikegolfer
from Central Florida
Verified Purchase:Yes
I have used the product a number of years. When you install the new year everything from the prior year updates.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Fredd221
from Austin, TX
Verified Purchase:Yes
It has been three days since I attempted to file and I'm still not sure if my return was accepted by the IRS. The software says my return was rejected and I received one email saying it was accepted and one saying it was rejected. I am assuming that the IRS got the return since they did pull the money out on the 16th.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TKsr
from Philadelphia area
Verified Purchase:Yes
Cost me several hours of extra work due to server not being able to connect for filing taxes!
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock