Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Bradenton Florida
Verified Purchase:Yes
I was honestly scared this time due to Bad gateway error encountered on very last day . Wasted my time trying for other tax softwares , panicked and had to take off of work to submit the return on very last day . Tax filling indeed was more stressful with h&r, considering another alternative next year .!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Vlad the Impaler
from Texas
Verified Purchase:Yes
Past years this has worked fairly well. The big advantage is e-filing, but it does help to keep all the documents straight and track which forms you need. However, this year was a nightmare. Nighttime on 14 April the eFile servers go down and are out until after noon on the 15th. Next, the IRS rejects my eFile for two reason, both of which are imported when you use your TY2002 file. It tells you the two reasons and gives instructions on how to resolve them. One instruction refers to my spouse's last years AGI, but we always file jointly and there is no such thing. Tells me to use a work-around that does not exist. Points to a line on a form 17z; there isn't one. Second item is last years PIN for my wife is incorrect. I check it against last years file, and it is correct. I look on last years printout, still correct. I had to give up, and use their last resort instructions, which to print it out and file paper. Unacceptable.
Pros: Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Vanmark
from Georgia
Verified Purchase:Yes
Other than servers being down on the most important day of the year for taxpayers, and being charge 29 separate times for something I never got. (No exaggerations), and spending the full day printing and mailing my returns, I would say it's a good product. If you like to do those kinds of things in your "not free" time.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: B2024
Verified Purchase:Yes
I’ve used this program for years. The system issues related to e-filing my taxes on 4/14 and 4/15 have me seriously considering a new process next year. The pending charges have still not cleared my account. Would not recommend after this year’s experience.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LT client
from Larchmont, NY
Verified Purchase:Yes
The software generally worked well. However, we ran into a digital submission problem with the kids returns and had to mail them in. Also, there were some categories for NY W-2 deductions that were not listed this year, like SDI that were there in the past.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Marty MLT
from Cleveland
Verified Purchase:Yes
I had to put my poll worker pay in as jury duty. You had no other way of handling.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
No Ef-Filing Possible before T-Day? Unacceptable!
on April 18, 2024
Posted by: ExHRBCustomer
from Arlington, TN
Verified Purchase:Yes
Many bugs in the product this year. Automated transfer of transactions from the broker? Yes, but I had to confirm every single transaction. Obviously, HR&Block don't know what short selling is!
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 2023 Review
from Ohio
Verified Purchase:Yes
Been using this tax software for for federal years and this year was first time use the State version as well. Pleasently surprised with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock