Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Kwr1
from Charlotte
Verified Purchase:Yes
Biggest tax day and they had major system issues that delayed efile for many hours. Very stressful.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Seg67
from New Orleans, LA
Verified Purchase:Yes
It is very easy to follow ~ I've been using H&R Block Software since 2014 and always been satisfied ~~~
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Britmissmomof6
from Syracuse UT
Verified Purchase:Yes
Program is easy to use..guides you through your taxes step by step. Ran into huge prob night before taxes were due through. It wouldn't transmit my taxes..kept getting errors. Would definitely use their program again..but not leave it to the last minute in case their system goes down again.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Taxes stink
from Brentwood, Tn
Verified Purchase:Yes
Ive used for the past 5 years and I like the set up.Unfortunately the efile was blocked on April 14 to the afternoon of the 15th. Caused a lot of stress.H&R Block software worked perfectly though
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: jefisherjr
from Richmond, VA
Verified Purchase:Yes
I've been using the H&R tax program for over 20 years and it has generally worked well. I retired in 2023 which included several IRA changes including a rollover, a Roth contribution, and an RMD on an inherited IRA. I electronically imported the 1099-R and 5498 forms from my financial advisor. However, when I tried to submit my federal return electronically, I was notified that a Form 8606 was required and therefore, I could not electronically file my return with the IRS. I don't understand why the H&R tax program is unable to produce a Form 8606, since all the necessary information to produce it is provided in the 1099-R and 5498 forms.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Xxxxxx cc
from Wisconsin
Verified Purchase:Yes
Software purchased on line did not work. Could not reach anyone for help so bought a second software. Not happy about that.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: V A B
from Gambrills MD
Verified Purchase:Yes
Especially happy that provides a special retirement income feature that Turbotax does not have. However, this year I had problems e-filing the federal return on April 14th due to Bad Gateawy code when it was not connecting to HRBlock server. I filed bothe State and Federal together. But the federal was rejected and after correcting federal was accepted bur I still do not know what is happening to my State e-filed return.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Wes72971
from Bridgewater, NJ
Verified Purchase:Yes
I filed on tax day, got a repeated “Bad Gateway” but they didn’t hesitate to charge my account over 20 times. 5 days later the charges still haven’t dropped…
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock