Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Izzy 26
from Fontana Ca
Verified Purchase:Yes
I have used the H&R desktop to my taxes and my son’s taxes. It is accurate and the program is easy to use. My biggest gripe is that updates are always so late. The program should be ready to go right from the beginning. Can you imagine buying a car and you’re ready to drive but it only goes in reverse until the next update. Who would buy it. This your your e-file system crashed on the 14th of April.Really? This shouldn’t happen. Then your messages made me feel like my system was the problem, but all along it was your system that was down. It doesn’t make me feel very appreciated.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Charged me for state tax, but later told me can't
on April 18, 2024
Posted by: yingmax
from PA
Verified Purchase:Yes
Charged me for state tax, but later told me can't do efile.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Viral Patel
from Bradenton
Verified Purchase:Yes
Have been using H&R for last few years. Felt stressed, disappointed this year being a high net worth tax payer. Bad gateway error during last 2 days of tax deadline without any clear warnings or communication from H&R. It was truly nerve wrecking and stressful , had to panic on last minute due to tax deadline. Will have to consider alternative for upcoming year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Miah58
from Mesa, Arizona
Verified Purchase:Yes
Been buying this for years and very happy with it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: bob9999
from CA
Verified Purchase:Yes
Web site not functioning at critical time. Lots of time wasted trying to efile. Customer messaging of net failure inadequate.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dr Wookie
from NC
Verified Purchase:Yes
I’ve been using H&R Block for greater than 10 years. I have not switched to TurboTax as I am familiar witht H&R Block. However, this year I could not submit my taxes due to “bad gateway“. Based on my research, it appears this was a problem for many people, and hopefully my 10 attempted submissions will not result in 10 different state tax charges. Ultimately, I was able to submit via Wi-Fi and did not have to print and mail. Thank goodness. This is the first time it has happened to me. I will likely continue to use H&R Block if you guys work to fix this problem next year.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Jeff1313
from Lawrenceville, GA
Verified Purchase:Yes
I ran into a problem that was unable to file online. I did not find anything wrong with the return. I had to go to post office to mail the return; I was really disappointed.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: homeric1
from CA
Verified Purchase:Yes
Major issue with filling I was charged 9 times for the service which kept breaking down. Been using this product for 11 years and this is the first major issue.
Value
4
Written by a customer while visiting HRBlock