Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Ump99
from Trenton, NJ
Verified Purchase:Yes
The bug when filing from my desktop caused much frustration and excessive tying up of funds when repetitive charges were applied.
It caused much frustration in what had been for several years a mostly helpful filing program.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LindaG24
from FL-GA
Verified Purchase:Yes
I have been using this software for many years. It is very straightforward with questions and placement of tax items. Many explanations can be accessed with this software. Can purchase software at many local stores.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Kckid
from Olathe, KS
Verified Purchase:Yes
I finished filing around 11 am on April 15th, and like many others from what I here, could not get either my Federal or State files to go through. After more than a dozen tries interspersed over several hours, they finally went through. I'm sure the servers were busy, but something was definitely amiss. Other than that, everything else was OK.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Trixie Mom
from Oregon
Verified Purchase:Yes
I sold a home and bought a condo this year - the details were very easy to sort into the forms in H&R Block!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Did not work on tax day 2024 and the day before!
on April 18, 2024
Posted by: Valvarado
from Cedar Park, TX
Verified Purchase:Yes
I have been a customer for many years and liked the product but this time I would like a refund. I paid the full price and had to mail my taxes.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sycamore68
from Indianapolis
Verified Purchase:Yes
I have used H&R Block tax program for many years. The only thing frustrating this year was that I had to try many times to get the file to transmit. I should have done my taxes earlier, but this is something HRB should have anticipated and planned for.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: JerblyDeets
from Manitowoc , WI
Verified Purchase:Yes
I have been a long standing customer for many years. What happened this past year on 4/14 and 4/15 with the inability to transmit tax returns is inexcusable. Very disappointing.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Partlr
from FLA
Verified Purchase:Yes
Has Some Hiccups That Can Be Quite Annoying And Time Wasting.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock